Retail Team Lead - Mahikeng Central

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff discounts

Bonus potential

Job summary

Placements24 is seeking an inspiring Retail Team Lead for a busy store in Mahikeng. The role involves leading a team of sales associates, delivering exceptional customer service, and driving store targets.

Ideal candidates will have retail leadership experience, a passion for engagement, and the ability to motivate and develop staff. The position requires flexibility across weekends and holidays in a dynamic retail environment.

Qualifications

• Experience leading a retail team in a busy store.
• Strong customer service orientation and problem solving.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, coach, and motivate a team of retail sales associates to achieve performance goals.
• Ensure outstanding customer service standards are maintained at all times.
• Oversee daily store operations, including opening/closing procedures, cash handling, and transactions.
• Assist with inventory management, merchandising, and stock takes.
• Maintain store appearance and standards according to brand guidelines.
• Handle customer inquiries and resolve issues professionally.
• Support store management in implementing sales strategies and targets.
• Conduct on-the-job training for new and existing team members.
• Foster a positive, collaborative team culture.

Skills

Team leadership

Customer service

Retail operations

Communication

Education

High school diploma

Job description

About the Role

Our client is looking for an inspiring and proactive Retail Team Lead to join their team at their busy store in Mahikeng . This role involves leading a team of sales associates, ensuring exceptional customer service, and contributing to the store's sales targets. The ideal candidate will have previous experience in a retail leadership or supervisory role, a passion for customer engagement, and the ability to motivate and develop a team. You will be responsible for overseeing daily operations, maintaining store standards, and fostering a positive work environment. This is an excellent opportunity to step into a leadership role within a well-regarded retail brand.

Key Responsibilities

• Lead, coach, and motivate a team of retail sales associates to achieve performance goals.
• Ensure the delivery of outstanding customer service standards at all times.
• Oversee daily store operations, including opening and closing procedures, cash handling, and transaction processing.
• Assist with inventory management, including stock replenishment, visual merchandising, and stocktakes.
• Ensure the store is clean, organized, and visually appealing according to company standards.
• Handle customer inquiries, issues, and complaints professionally and efficiently.
• Support the Store Manager in implementing sales strategies and achieving store targets.
• Conduct on-the-job training for new and existing team members.
• Promote a positive and collaborative team culture.

Requirements

• Previous experience in a retail supervisory or team lead role.
• Demonstrated ability to lead and motivate a team.
• Strong customer service skills and a passion for retail.
• Good understanding of retail operations, including sales, inventory, and merchandising.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays.
• Problem‑solving skills and the ability to make sound decisions.
• A positive attitude and a commitment to teamwork.
• High school diploma or equivalent.

Benefits

This position offers a competitive salary and benefits package, including potential for bonuses and staff discounts. We will think… blah blah