Assistant Manager (Retail) - East London

Profile Personnel; Oos-Kaap; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Profile Personnel is seeking an experienced Assistant Manager to oversee daily store operations and lead a team in delivering excellent customer service. The role involves supervising staff, managing stock and cash, planning shifts, and ensuring policy compliance to hit sales and operational targets.

It also requires readiness to respond to site call-outs at any time. The ideal candidate has 1–2 years of supervisory or management experience in retail or hospitality, Grade 12, a valid driver’s

Qualifications

• Experience supervising staff and coordinating daily operations.
• Strong focus on customer service and store presentation.
• Ability to lead a team and drive sales targets.

Responsibilities

• Support the Store Manager with daily operations and staff supervision.
• Ensure excellent customer service and high store presentation standards.
• Oversee stock management, cash control and shift planning.
• Ensure compliance with company policies and procedures.
• Lead by example in achieving sales and operational targets.
• Respond to site call-outs when required, including alarm activations at any time of day or night.

Skills

Staff supervision

Customer service

Operations management

Leadership

Education

Grade 12 / Matric

Job description

Are you an experienced retail or hospitality supervisor ready to take the next step in your career?

We are looking for a hands-on Assistant Manager to support daily operations, lead a team and help drive excellent customer service and operational performance.

Key Responsibilities may include but are not limited to the following:

• Support the Store Manager with daily operations and staff supervision

• Ensure excellent customer service and high store presentation standards

• Oversee stock management, cash control and shift planning

• Ensure compliance with company policies and procedures

• Lead by example in achieving sales and operational targets

• Respond to site call-outs when required, including alarm activations at any time of day or night

Requirements (Non-Negotiables):

• Grade 12 / Matric

• Valid driver's licence and own vehicle

• 1-2 years' supervisory or management experience

• Previous retail or hospitality experience

• Comfortable working long hours, weekends and public holidays

• Reliable, hands-on and confident in managing people and operations