Retail Store Leader: Growth, Service & Ops

TFG (The Foschini Group); Gauteng; On-site; ZAR 320,000 - 520,000; Full time

Job summary

The Foschini Group (TFG) is seeking a store leadership role in Gauteng to drive turnover, manage expenses, and protect stock integrity. The role emphasizes building a high-performing team and delivering excellent customer service.

You will lead in-store merchandising, staff development, and ensure customer satisfaction by executing strategic sales processes and meeting customer demands. This position is based in Gauteng and requires retail leadership experience.

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Skills

Builds Customer Loyalty

Customer Service

Customer Value Mgmt

Customer Focus

Solutions Presentation

Sales Conversations

Buying Influences

Digital Communications

Handle Resistance

Sales Process

Customer Challenges

Negotiation & Selling

Planning & Organizing

Policies & Procedures

Strategic Sales

Leadership

Education

Matric certificate

Job description

The Foschini Group (TFG) is seeking a store leadership role in Gauteng to drive turnover, manage expenses, and protect stock integrity. The role emphasizes building a high-performing team and delivering excellent customer service.

You will lead in-store merchandising, staff development, and ensure customer satisfaction by executing strategic sales processes and meeting customer demands. This position is based in Gauteng and requires retail leadership experience.