Retail Store Leader: Drive Growth & Customer Experience

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 350,000 - 520,000; Full time

Job summary

TFG (The Foschini Group) in South Africa seeks an experienced retail leader to drive turnover and manage store performance. You will lead staff, implement merchandising standards, and focus on delivering exceptional customer service.

The role emphasizes recruitment, development, and performance management while ensuring customer satisfaction and adherence to company strategy. It is a full-time on-site position, located in the Western Cape retail network.

Qualifications

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Drive turnover to achieve targets.
• Control expenses.
• Manage stock losses to keep shrinkage in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Execute in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Customer loyalty

Customer service

Customer value mgmt

Customer-focused

Presenting solutions

Sales conversations

Buying influences

Digital communications

Handling objections

Sales process

Managing challenges

Negotiation & selling

Planning & organizing

Policy & procedures

Strategic sales planning

Leadership

Education

Matric certificate

Job description

TFG (The Foschini Group) in South Africa seeks an experienced retail leader to drive turnover and manage store performance. You will lead staff, implement merchandising standards, and focus on delivering exceptional customer service.

The role emphasizes recruitment, development, and performance management while ensuring customer satisfaction and adherence to company strategy. It is a full-time on-site position, located in the Western Cape retail network.