Retail Store Leader - Drive Sales & Customer Experience

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 180,000 - 320,000; Full time

Job summary

TFG (The Foschini Group) is seeking a store leader to drive turnover and deliver outstanding customer service across our South African fashion brands. The role emphasizes people management, merchandising execution, and cost control.

The successful candidate will manage staff development, performance and relations while ensuring customer satisfaction and brand standards are met in a dynamic in-store environment.

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversat

Knows the Buying Influences

Leverages Digital Communications with

Manages Resistance

Managing the Sales Process

Navigates Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a store leader to drive turnover and deliver outstanding customer service across our South African fashion brands. The role emphasizes people management, merchandising execution, and cost control.

The successful candidate will manage staff development, performance and relations while ensuring customer satisfaction and brand standards are met in a dynamic in-store environment.