Store Leader: Drive Sales & Customer Experience

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 350,000 - 520,000; Full time

Job summary

The Foschini Group (TFG) is seeking a store leadership professional to drive turnover, manage expenses and reduce stock losses. The role focuses on people management, merchandising, and delivering outstanding customer service to meet shopper demands.

Applicants need a Matric certificate and at least 3 years retail experience with 1 year in a leadership capacity. Join a dynamic team focused on performance and customer value.

Qualifications

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Customer loyalty

Customer service

Selling skills

Negotiation

Planning & organizing

Leadership

Education

Matric certificate

Job description

The Foschini Group (TFG) is seeking a store leadership professional to drive turnover, manage expenses and reduce stock losses. The role focuses on people management, merchandising, and delivering outstanding customer service to meet shopper demands.

Applicants need a Matric certificate and at least 3 years retail experience with 1 year in a leadership capacity. Join a dynamic team focused on performance and customer value.