Store Leader: Drive Sales, Lead Team, Delight Customers

TFG (The Foschini Group); Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Foschini Group (TFG) is seeking an in-store leader in Gauteng to drive turnover, manage expenses and lead a high-performing team. The role focuses on customer service excellence, merchandising standards and stock control to meet company targets.

Ideal candidates have at least 3 years in retail with 1 year in a leadership capacity and a Matric certificate. Join a dynamic, brand-rich group committed to growth and exceptional shopping experiences.

Qualifications

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Customer loyalty

Customer service

Customer value

Customer focus

Solution presentation

Sales conversations

Buying influences

Digital communications

Handling resistance

Sales process

Customer challenges

Negotiation & selling

Planning & organizing

Policy & procedures

Strategic sales planning

Leadership

Education

Matric certificate

Job description

The Foschini Group (TFG) is seeking an in-store leader in Gauteng to drive turnover, manage expenses and lead a high-performing team. The role focuses on customer service excellence, merchandising standards and stock control to meet company targets.

Ideal candidates have at least 3 years in retail with 1 year in a leadership capacity and a Matric certificate. Join a dynamic, brand-rich group committed to growth and exceptional shopping experiences.