Retail Store Leader: Growth, Ops & Customer Experience

TFG Limited; South Africa; On-site; ZAR 240,000 - 360,000; Full time

Job summary

TFG Limited in South Africa is seeking an experienced store leader to drive turnover, control expenses, and manage stock losses while upholding the company’s standards. You will lead a team, recruit and develop staff, apply in-store merchandising strategies, and ensure customer satisfaction through a strong service focus.

The role requires a Matric certificate and at least 3 years retail experience with 1 year in a leadership capacity.

Qualifications

• Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Customer Loyalty

Customer Service

Customer Value

Customer-Focused

Solution Presentation

Sales Conversations

Buying Influences

Digital Communications

Handle Resistance

Sales Process

Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & Procedures

Strategic Sales

Leadership

Education

Matric certificate

Job description

TFG Limited in South Africa is seeking an experienced store leader to drive turnover, control expenses, and manage stock losses while upholding the company’s standards. You will lead a team, recruit and develop staff, apply in-store merchandising strategies, and ensure customer satisfaction through a strong service focus.

The role requires a Matric certificate and at least 3 years retail experience with 1 year in a leadership capacity.