Retail Store Leader - Drive Sales & Service Excellence

Clicks Group Limited; Potchefstroom; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Clicks Group Limited is seeking a Store Manager for Riverwalk Shopping Centre in Potchefstroom to lead a dynamic store team and deliver exceptional customer service and financial results.

You will drive sales, manage stock and operations, lead merchandising, and develop staff through performance coaching to maintain brand standards and achieve targets in a competitive FMCG environment.

Qualifications

• Essential: Grade 12 (Maths 50% and English 50%).
• Essential: Degree or Diploma in retail / finance management, pharmacy or related (External applicants).
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Skills

Financial management

Retail/FMCG

Merchandising knowledge

Customer service

Labour legislation knowledge

Competency based interviewing

Leadership

Planning and organising

Problem-solving

Team leadership

Education

Grade 12 (Maths 50% and English 50%)

B. Degree or Diploma in retail / finance management, pharmacy or related

Job description

Clicks Group Limited is seeking a Store Manager for Riverwalk Shopping Centre in Potchefstroom to lead a dynamic store team and deliver exceptional customer service and financial results.

You will drive sales, manage stock and operations, lead merchandising, and develop staff through performance coaching to maintain brand standards and achieve targets in a competitive FMCG environment.