Retail Store Associate – Customer Experience & Ops

Dis-Chem Pharmacies Limited; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Market related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Limited is offering a Retail Store Assistant position at Blueberry Square to support the store's operations and customer service standards. You will assist with daily administrative duties, stock queries, and ensuring accurate cash handling at the counter.

The role requires Grade 12, basic computer skills (Word, Excel, Outlook) and retail experience; SAP knowledge is an advantage. You will work as part of a team to maintain excellent customer relations and store performance.

Qualifications

• Grade 12/Matric is essential.
• Basic computer skills (Word, Excel, Outlook) and SAP.
• Retail experience.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Job description

Dis-Chem Pharmacies Limited is offering a Retail Store Assistant position at Blueberry Square to support the store's operations and customer service standards. You will assist with daily administrative duties, stock queries, and ensuring accurate cash handling at the counter.

The role requires Grade 12, basic computer skills (Word, Excel, Outlook) and retail experience; SAP knowledge is an advantage. You will work as part of a team to maintain excellent customer relations and store performance.