Retail Store Assistant — Customer Experience & Ops

Dis-Chem Pharmacies; Limpopo; Vor Ort; ZAR 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Medical aid

Provident fund

Staff account

Zusammenfassung

Dis-Chem Baby City Mall of the North store is seeking a Retail Store Assistant to support store management and ensure daily operations run smoothly. You will handle customer queries, assist with stock and cash handling, and help maintain policy adherence.

The role requires Grade 12, basic computer skills, and retail experience. SAP familiarity and strong customer relations are advantageous. This full-time post offers market related pay and benefits.

Qualifikationen

• Matric/Grade 12 is mandatory.
• Experience using SAP and basic computer skills required.
• Retail experience is essential.

Aufgaben

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Kenntnisse

Retail knowledge

Team player

Leadership

Trustworthy

Pressure handling

Deadline driven

Customer relations

Ausbildung

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Jobbeschreibung

Dis-Chem Baby City Mall of the North store is seeking a Retail Store Assistant to support store management and ensure daily operations run smoothly. You will handle customer queries, assist with stock and cash handling, and help maintain policy adherence.

The role requires Grade 12, basic computer skills, and retail experience. SAP familiarity and strong customer relations are advantageous. This full-time post offers market related pay and benefits.