Pharmacy Retail Assistant – Customer Care & Operations

Dis-Chem Pharmacies Limited; KwaMakhutha; On-site; ZAR 167,000 - 212,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies’ Galleria - Amanzimtoti store is hiring a Retail Store Assistant to support day-to-day store operations, ensure adherence to policy and procedures, and assist with administration. Requirements include Grade 12 / Matric, basic computer skills (Word, Excel, Outlook) and SAP, plus retail experience.

Key duties cover handling customer compliments and complaints, resolving stock queries, processing refunds and returns, verifying deliveries, and maintaining cash float and document

Qualifications

• Grade 12 / Matric required.
• Basic computer skills: Word, Excel and Outlook; SAP.
• Retail experience preferred.

Responsibilities

• Manage customer compliments and complaints and report to management.
• Establish professional relationships with customers.
• Resolve customer stock queries and provide feedback.
• Assist customers with enquiries and direct to appropriate departments.
• Handle refunds and returns; manage cash and float at POS.
• Verify deliveries and invoices for accuracy.
• Assist Receiving Manager with Distribution Centre claims.

Skills

Retail experience

Customer relations

Team player

Deadline driven

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Dis-Chem Pharmacies’ Galleria - Amanzimtoti store is hiring a Retail Store Assistant to support day-to-day store operations, ensure adherence to policy and procedures, and assist with administration. Requirements include Grade 12 / Matric, basic computer skills (Word, Excel, Outlook) and SAP, plus retail experience.

Key duties cover handling customer compliments and complaints, resolving stock queries, processing refunds and returns, verifying deliveries, and maintaining cash float and document