Retail Store Assistant Manager

Placements24; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical aid

Provident fund

Staff discounts

Career progression

Job summary

Placements24 in Sandton, Gauteng seeks a proactive Retail Store Assistant Manager for its flagship store. You will support the Store Manager in day-to-day operations, drive sales, supervise staff, and ensure exceptional customer experiences in a premium product environment.

This role offers a competitive salary, performance-based bonuses, medical aid, provident fund, staff discounts, and clear opportunities for career progression within a growing retail group.

Qualifications

• Matriculation certificate or equivalent; tertiary qualification in business or retail management is desirable.
• Minimum 4 years retail experience with at least 2 years in a supervisory/assistant management role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with POS systems and retail management software.
• Ability to work weekends and public holidays.

Responsibilities

• Assist Store Manager in daily store operations and staffing.
• Drive sales initiatives and meet targets.
• Coach and motivate staff to deliver outstanding customer service.
• Manage inventory, stocktaking, replenishment and loss prevention.
• Ensure visual merchandising standards and store presentation are impeccable.
• Handle customer inquiries, complaints and escalations professionally.
• Open/close procedures and cash handling.
• Maintain a safe, secure and inviting shopping environment.

Skills

Retail leadership

Sales driven

Customer service

Communication

Staff motivation

Education

Matriculation or equivalent

Business/retail management degree (desirable)

Tools

POS systems

Retail management software

Job description

About the Role

Our client is seeking a proactive and experienced Retail Store Assistant Manager to join their flagship store in Sandton, Gauteng . This pivotal role involves supporting the Store Manager in all aspects of store operations, including driving sales, managing staff, ensuring excellent customer service, and maintaining operational efficiency. You will be instrumental in fostering a positive team culture and achieving store targets. The ideal candidate will have a proven track record in retail management, strong leadership skills, and a passion for delivering exceptional customer experiences. This is a fantastic opportunity to advance your retail career within a reputable and growing organization. The store is situated in a prime location and offers a premium product range.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations, sales performance, and staff management.
• Drive sales initiatives and ensure sales targets are met or exceeded.
• Supervise, coach, and motivate retail staff to deliver outstanding customer service and achieve individual goals.
• Support the implementation of visual merchandising standards and ensure store presentation is impeccable.
• Manage inventory control, including stocktaking, replenishment, and loss prevention measures.
• Handle customer inquiries, complaints, and escalations professionally and effectively.
• Ensure compliance with all company policies, procedures, and operational standards.
• Contribute to staff training and development programs.
• Assist with opening and closing procedures and cash handling.
• Maintain a safe, secure, and inviting shopping environment for customers and staff.

Requirements

• Minimum of 4 years of retail experience, with at least 2 years in a supervisory or assistant management role.
• Demonstrated ability to drive sales and achieve performance metrics.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of retail operations, inventory management, and customer service principles.
• Proficiency in using POS systems and retail management software.
• Ability to work flexible hours, including weekends and public holidays.
• A proactive and results-oriented approach.
• Reside in or have reliable transportation to Sandton, Gauteng .
• Matriculation certificate or equivalent; a tertiary qualification in business or retail management is highly desirable.

Benefits

• This position offers a competitive salary, performance-based bonuses, and a comprehensive benefits package including medical aid and a provident fund.
• Employees benefit from significant staff discounts and opportunities for career progression within the company.
• Our client is committed to professional development and provides ongoing training.
• Join a dynamic and supportive team environment where your leadership skills will be valued and contribute to the success of a leading retail establishment.