Assistant Store Manager (Retail)

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Employee discounts

Hybrid work environment

Career advancement and training

Medical aid and pension fund

Job summary

Placements24 seeks an energetic Assistant Store Manager for a prominent Pretoria retail brand. You will support the Store Manager, lead a team, drive sales, and ensure excellent customer service while balancing on-site leadership with remote administrative tasks.

The role is hybrid, offering strategic planning, staff development, and hands-on store floor presence to uphold brand standards and achieve targets.

Qualifications

• 2+ years in a retail supervisory or assistant management role.
• Strong understanding of retail sales, customer service, and operations.
• Excellent leadership and team management skills.
• Good communication and interpersonal abilities.
• Proficiency with POS systems and basic computer skills.
• Ability to work flexible hours, including weekends and evenings.
• Ability to work on-site in Pretoria and remotely for designated tasks.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including sales, customer service, and staff management.
• Support the achievement of sales targets and KPIs through effective team motivation and operational execution.
• Ensure high standards of customer service are maintained at all times.
• Manage inventory levels, including stock counts, replenishment, and loss prevention initiatives.
• Assist in training and developing store staff, fostering a positive and productive team environment.
• Contribute to visual merchandising efforts to ensure appealing product presentation.
• Handle customer inquiries and resolve any issues promptly and effectively.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Manage opening and closing procedures as required.
• Undertake administrative tasks, some of which may be completed remotely.

Skills

Retail leadership

Customer service

Communication

Team management

POS systems

Tools

POS systems

Basic computer skills

Job description

About the Role

Our client, a well-established retail brand, is looking for an energetic and customer-focused Assistant Store Manager to join their team in **Pretoria**. This role is perfect for an individual passionate about retail, skilled in team leadership, and dedicated to providing exceptional customer service. You will work closely with the Store Manager to oversee daily operations, drive sales performance, and ensure a positive shopping environment. The hybrid nature of this role allows for strategic planning and administrative tasks to be managed remotely, while maintaining a strong, visible presence on the shop floor. This is a fantastic opportunity to develop your leadership skills and contribute to the success of a thriving retail business. You will be responsible for supporting sales targets, managing staff, controlling inventory, and upholding brand standards. We are looking for someone who can inspire their team and embody the company's values. The **Pretoria** location offers a vibrant retail landscape, and this role provides significant potential for growth within the company.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including sales, customer service, and staff management.
• Support the achievement of sales targets and KPIs through effective team motivation and operational execution.
• Ensure high standards of customer service are maintained at all times.
• Manage inventory levels, including stock counts, replenishment, and loss prevention initiatives.
• Assist in training and developing store staff, fostering a positive and productive team environment.
• Contribute to visual merchandising efforts to ensure appealing product presentation.
• Handle customer inquiries and resolve any issues promptly and effectively.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Manage opening and closing procedures as required.
• Undertake administrative tasks, some of which may be completed remotely.

Requirements

• Previous experience (2+ years) in a retail supervisory or assistant management role.
• Strong understanding of retail sales, customer service principles, and operations.
• Excellent leadership and team management skills.
• Good communication and interpersonal abilities.
• Proficiency with POS systems and basic computer skills.
• Ability to work flexible hours, including weekends and evenings.
• A passion for retail and customer satisfaction.
• Ability to work effectively both on-site in **Pretoria** and remotely for designated tasks.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary commensurate with experience.
• Performance-based incentives and bonuses.
• Employee discounts on store merchandise.
• Opportunities for career advancement and training.
• A dynamic and engaging hybrid work environment in **Pretoria**.
• Contribution to medical aid and pension fund.