Retail Store Assistant — Customer Service & Stock Control

Dis-Chem Pharmacies Limited; Umhlanga Rocks; On-site; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Market related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Gateway store is hiring a Retail Store Assistant to help manage daily operations, customer service, stock and cash handling. You will assist with inquiries, handle complaints, and ensure accurate deliveries and invoices.

The role requires Grade 12, basic computer skills and retail experience; SAP familiarity is a plus. This position includes responsibilities around liaising with departments and maintaining control of cash and stock to support sales performance.

Qualifications

• Grade 12 / Matric is required.
• Basic computer skills (Word, Excel and Outlook) and SAP experience preferred.
• Retail experience is required.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.

Skills

Retail experience

Basic computer skills

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis-Chem Pharmacies Gateway store is hiring a Retail Store Assistant to help manage daily operations, customer service, stock and cash handling. You will assist with inquiries, handle complaints, and ensure accurate deliveries and invoices.

The role requires Grade 12, basic computer skills and retail experience; SAP familiarity is a plus. This position includes responsibilities around liaising with departments and maintaining control of cash and stock to support sales performance.