Pharmacy Store Assistant - Customer Care & Ops

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies’ Okavango store is seeking a Retail Store Assistant to support the overall management of the store and ensure all tasks are performed in line with policy and procedures.

Essential requirements include Grade 12, basic computer skills (Word, Excel and Outlook) and SAP, plus retail experience. The role focuses on customer service, stock control, cash handling and accurate reporting to management.

Qualifications

• Grade 12 / Matric or equivalent.
• Proficient in Word, Excel and Outlook; basic computer skills.
• Experience in retail environment.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when feedback is required.
• Assist customers with enquiries and refer to appropriate departments.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock.
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Skills

Retail experience

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Dis-Chem Pharmacies’ Okavango store is seeking a Retail Store Assistant to support the overall management of the store and ensure all tasks are performed in line with policy and procedures.

Essential requirements include Grade 12, basic computer skills (Word, Excel and Outlook) and SAP, plus retail experience. The role focuses on customer service, stock control, cash handling and accurate reporting to management.