Retail Service Lead: POS & Customer Experience

Clicks Group Limited; Potchefstroom; On-site; ZAR 120,000 - 160,000; Full time

Job summary

A retail company located in Potchefstroom is seeking a Service Advisor to ensure exceptional customer service at the point of sale. The ideal candidate will manage stock, train assistants, and resolve queries effectively. A minimum of 1 year in a customer-facing role and solid numeracy skills are essential. This permanent position offers a dynamic work environment within the health and beauty sector.

Qualifications

• 1 year of experience in a customer-facing role overseeing employees.
• Numeracy and stock management experience.

Responsibilities

• Ensure service excellence at the point of sale.
• Manage stock and cash effectively.
• Train and motivate shop assistants.
• Resolve customer queries efficiently.
• Promote the Clicks clubcard.

Skills

Understanding and application of financial management principles

Retail/FMCG background and understanding of merchandising principles

Knowledge of customer service excellence

Sound managerial skills

Strong customer orientation

Education

Grade 12 Maths 50% and English 50%

Job description

A retail company located in Potchefstroom is seeking a Service Advisor to ensure exceptional customer service at the point of sale. The ideal candidate will manage stock, train assistants, and resolve queries effectively. A minimum of 1 year in a customer-facing role and solid numeracy skills are essential. This permanent position offers a dynamic work environment within the health and beauty sector.