In-Store POS & Customer Service Specialist

Clicks Group Limited; Groblersdal; On-site; ZAR 90,000 - 120,000; Full time

Job summary

A top retail company in Limpopo is looking for a customer service representative to ensure excellence in service and efficient operational activities at the point of sale. Responsibilities include maintaining accuracy during transactions, promoting customer loyalty programs, and delivering a friendly service. Ideal candidates should have a solid understanding of retail operations and possess strong interpersonal skills to drive customer satisfaction and sales. The position is permanent and located on-site, offering an opportunity to work in a dynamic team environment.

Qualifications

• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain high levels of accuracy when scanning merchandise.
• Promote the Clicks' clubcard and enroll new members.
• Deliver superior customer service as a brand ambassador.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Grade 12 Maths and English with 50%

Job description

A top retail company in Limpopo is looking for a customer service representative to ensure excellence in service and efficient operational activities at the point of sale. Responsibilities include maintaining accuracy during transactions, promoting customer loyalty programs, and delivering a friendly service. Ideal candidates should have a solid understanding of retail operations and possess strong interpersonal skills to drive customer satisfaction and sales. The position is permanent and located on-site, offering an opportunity to work in a dynamic team environment.