Retail Service Lead – Customer Experience & Operations

Clicks Group Limited; South Africa; On-site; Full time

Job summary

A leading retail company in South Africa seeks a dedicated professional to ensure service excellence and effective operational activities at the point of sale. The ideal candidate will manage stock, cash, and team performance to deliver superior customer service. Candidates should have a Grade 12 education, retail experience, and a strong understanding of financial management and customer service principles. This role offers a permanent position with competitive remuneration.

Qualifications

• Understanding and application of financial management principles.
• Retail/FMCG background with knowledge of merchandising and promotions.
• Understanding of stock, cost, risk, compliance management.

Responsibilities

• Direct and control all operational activities at the point of sale.
• Ensure effective management of stock and cash.
• Resolve customer queries effectively in line with policies.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Education

Grade 12

Maths 50% and English 50% at Grade 12 level

Job description

A leading retail company in South Africa seeks a dedicated professional to ensure service excellence and effective operational activities at the point of sale. The ideal candidate will manage stock, cash, and team performance to deliver superior customer service. Candidates should have a Grade 12 education, retail experience, and a strong understanding of financial management and customer service principles. This role offers a permanent position with competitive remuneration.