Retail Service Advisor: POS & Customer Experience Lead

Clicks Group Limited; Rosebank; On-site; Full time

Job summary

A leading health and beauty retailer in Rosebank is seeking a Service Advisor to manage operational activities at the point of sale. The ideal candidate will ensure excellent customer service, manage stock and cash, and effectively train staff. Candidates should have at least 1 year of retail/FMCG experience and be passionate about delivering exceptional service. This full-time role aims at driving the company's vision to be the first choice in health and beauty.

Qualifications

• Minimum of 1 year experience in customer service in a retail/FMCG environment.
• Strong understanding of financial management and stock controls.
• Ability to manage and train shop assistants/cashiers.

Responsibilities

• Ensure efficient customer service operations at the point of sale.
• Manage stock and cash effectively while minimizing losses.
• Train and motivate shop assistants to deliver service excellence.
• Resolve customer queries in accordance with company policies.
• Promote Clicks clubcard to achieve participation targets.

Skills

Financial management principles

Customer service excellence

Problem-solving

Planning and organising

Strong customer orientation

Stock management experience

Leading and Supervising

Education

Mathematics 50% at grade 12 level

English 50% at grade 12 level

1 year experience in a customer-facing role

Job description

A leading health and beauty retailer in Rosebank is seeking a Service Advisor to manage operational activities at the point of sale. The ideal candidate will ensure excellent customer service, manage stock and cash, and effectively train staff. Candidates should have at least 1 year of retail/FMCG experience and be passionate about delivering exceptional service. This full-time role aims at driving the company's vision to be the first choice in health and beauty.