Retail Sales Manager

Placements24; Sandton; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive salary

Performance-based bonuses

Health insurance

Retirement plan

Life insurance

Staff discounts

Job summary

Placements24 is seeking an experienced Retail Sales Manager for a premier luxury boutique in Sandton. You will lead a team of elite sales associates, set strategic sales plans, and elevate the brand experience for discerning clients.

The role requires strong leadership, deep knowledge of luxury retail dynamics, and a track record of achieving revenue growth in a high-end environment.

Qualifications

• Minimum of 7 years of experience in retail management, with at least 3 years in a senior leadership role within luxury or high-end retail.
• Proven track record of driving sales growth, P&L oversight, and financial accountability.
• Excellent leadership, communication, negotiation, and interpersonal abilities.

Responsibilities

• Develop and execute strategic sales plans to achieve store revenue and profitability targets.
• Lead, coach, and motivate a team of sales associates to deliver exceptional service and meet goals.
• Manage all store operations, ensuring efficiency and luxury standards compliance.
• Oversee inventory, visual merchandising, and stock replenishment.
• Cultivate relationships with high-value clients and drive clienteling programs.
• Analyze sales data and market trends to identify growth opportunities.
• Collaborate with marketing on product launches and brand initiatives.

Skills

Leadership

P&L management

Clienteling

CRM software

VIP service

Team coaching

Brand management

Education

Bachelor's degree in Business/Marketing

Tools

POS systems

CRM software

Inventory management tools

Job description

About the Role

Our client, a premier luxury retailer in the sophisticated district of Sandton , is actively seeking a highly motivated and results-driven Retail Sales Manager. This pivotal role involves leading a team of elite sales associates, driving revenue growth, and ensuring an unparalleled luxury shopping experience for discerning clientele. The ideal candidate will possess extensive experience in high-end retail sales, exceptional leadership capabilities, and a deep understanding of brand management and customer relationship building. You will be responsible for setting sales targets, implementing effective sales strategies, and fostering a culture of excellence and personalized service. This is a career-defining opportunity for a seasoned retail professional to make a significant impact in one of Johannesburg's most prestigious shopping destinations. We are looking for a leader who can elevate the sales performance and brand perception of the Sandton boutique.

Key Responsibilities

• Develop and execute strategic sales plans to achieve and exceed store revenue and profitability targets.
• Lead, coach, and motivate a team of sales associates to deliver exceptional customer service and achieve individual sales goals.
• Manage all aspects of store operations, ensuring efficiency, compliance, and adherence to luxury retail standards.
• Oversee inventory management, visual merchandising, and stock replenishment to maintain optimal stock levels and presentation.
• Cultivate strong relationships with high-value clients, ensuring personalized service and fostering loyalty.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Implement effective clienteling strategies and manage customer databases.
• Ensure the store environment reflects the brand's luxury image and provides an exceptional customer experience.
• Manage store budgets, control expenses, and optimize operational efficiency.
• Collaborate with corporate teams on marketing initiatives, product launches, and brand development.

Requirements

• Minimum of 7 years of experience in retail management, with at least 3 years in a senior leadership role within luxury or high-end retail.
• Proven track record of driving sales growth and managing P&L in a demanding retail environment.
• Exceptional leadership, team management, and motivational skills.
• Deep understanding of luxury retail market dynamics, clienteling, and VIP customer service.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficiency in luxury retail POS systems, CRM software, and inventory management tools.
• Strong business acumen and strategic planning capabilities.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as dictated by the demands of the Sandton luxury retail sector.
• A polished presentation and a sophisticated demeanor.
• Bachelor’s degree in Business, Marketing, or a related field is highly desirable.

Benefits

• This role offers a highly competitive executive salary, substantial performance-based bonuses, and a comprehensive benefits package including health, retirement, and life insurance.
• Our client is committed to the professional development of its leaders, offering continuous training and advancement opportunities within its global network.
• You will have the autonomy to lead and innovate within the flagship Sandton store, working with premium products and discerning clientele.
• Enjoy generous employee discounts on luxury goods and access to exclusive industry events.
• Join a world-class organization that recognizes and rewards talent and dedication.