Retail Sales & Customer Experience Champion

Clicks Group Limited; Sandton; On-site; ZAR 78,120 - 100,440; Full time

Job summary

Clicks Group in South Africa is seeking a store associate to deliver service excellence at the point of sale. You will handle cash, scan merchandise, and enroll clubcard members while promoting promotions.

With a retail/FMCG background, you will maintain merchandising standards, stay knowledgeable about products, and provide friendly, professional customer service to make shoppers feel valued. This permanent role offers growth within our team and requires basic maths and Grade 12 English as a

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• Execute all operational activities at the point of sale promptly and efficiently.
• Maintain high accuracy when scanning merchandise and collecting payment, including clubcard rewards.
• Ensure safe handling of cash at all times.
• Promote Clicks clubcard and enroll new members to hit targets.
• Inform customers about promotions to boost sales and enhance shopping experience.
• Deliver superior customer service as a brand ambassador with friendly, professional service.
• Maintain merchandising and housekeeping to store standards.
• Support company vision to be customers' first choice health and beauty retailer by living company values.
• Keep updated knowledge on products, ranges, promotions for accurate customer information.

Skills

Planning and organizing

Problem solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Coping with pressures

Education

Maths 50% and English 50% Grade 12

Job description

Clicks Group in South Africa is seeking a store associate to deliver service excellence at the point of sale. You will handle cash, scan merchandise, and enroll clubcard members while promoting promotions.

With a retail/FMCG background, you will maintain merchandising standards, stay knowledgeable about products, and provide friendly, professional customer service to make shoppers feel valued. This permanent role offers growth within our team and requires basic maths and Grade 12 English as a