Cashier & Customer Experience Champion

Clicks Group Limited; Bloemfontein; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Clicks Group in Bloemfontein is seeking a Store Associate to handle point-of-sale operations and deliver excellent customer service. You will promote clubcard enrollment, ensure accurate cash handling, and keep merchandise and store standards up to date.

The role requires basic maths and English at Grade 12 level, with a focus on customer satisfaction and promoting promotions to boost sales. This is a permanent position within FMCG retail operations.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Maths 50% and English 50% at Grade 12 level.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers 'feel good and pay less'.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning and organising

Problem-solving

Strong customer orientation

Relating and networking

Following instructions

Delivering results

Persuading and influencing

Coping with pressures

Education

Maths 50% and English 50% (Grade 12)

Job description

Clicks Group in Bloemfontein is seeking a Store Associate to handle point-of-sale operations and deliver excellent customer service. You will promote clubcard enrollment, ensure accurate cash handling, and keep merchandise and store standards up to date.

The role requires basic maths and English at Grade 12 level, with a focus on customer satisfaction and promoting promotions to boost sales. This is a permanent position within FMCG retail operations.