Retail Cashier & Customer Experience Champion

Clicks Group Limited

South Africa

On-site

ZAR 167,000 - 234,000

Full time

14 days+

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Job summary

Clicks Group in South Africa is looking for a front-line store operator to deliver service excellence at the point of sale, handle cash securely, and promote clubcard memberships. You will maintain merchandising standards, stay updated on promotions, and provide friendly, professional service to shoppers to help them feel valued.

The role requires a retail/FMCG mindset, strong maths and communication skills, and the ability to work well in a team under pressure.

Qualifications

Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Desirable: Maths 50% and English 50% at Grade 12 level

Responsibilities

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including clubcard rewards.
To ensure the safe handling of cash at all times.
To promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.