Retail Cashier & Customer Experience Champion

Clicks Group Limited; Centurion; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group in Centurion is seeking a permanent in-store associate to efficiently run point-of-sale operations, handle cash securely, and promote the Clicks clubcard while enrolling new members. You will maintain merchandising standards and deliver excellent customer service to ensure a positive shopping experience.

Desirable candidates have FMCG retail exposure, good maths and English at Grade 12 level, and the ability to promote promotions and drive sales while representing the brand

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning & organising

Problem-solving

Strong customer orientation

Relating & networking

Following instructions

Delivering results

Working with people

Persuading & influencing

Coping with pressure

Education

Grade 12 Maths

Grade 12 English

Job description

Clicks Group in Centurion is seeking a permanent in-store associate to efficiently run point-of-sale operations, handle cash securely, and promote the Clicks clubcard while enrolling new members. You will maintain merchandising standards and deliver excellent customer service to ensure a positive shopping experience.

Desirable candidates have FMCG retail exposure, good maths and English at Grade 12 level, and the ability to promote promotions and drive sales while representing the brand