Retail POS & Customer Experience Associate

Clicks Group Limited; Cape Town; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Clicks Group in Kensington is seeking a customer-focused team member to deliver exceptional service at the point of sale and promote the Clicks clubcard. You will handle cash, assist customers with promotions, and maintain store standards with a friendly, professional attitude.

Ideal candidates have a Retail/FMCG background, basic maths, and strong communication. This permanent role emphasizes accurate transactions, teamwork, and everyday merchandising duties in a fast-paced store.

Qualifications

• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock management procedures
• Understanding of customer service excellence

Responsibilities

• Operate POS and checkout processes efficiently at the point of sale.
• Accurately scan items and handle payments, including clubcard rewards.
• Safely handle cash daily.
• Promote Clicks clubcard and enroll new members.
• Inform customers about promotions to boost sales.
• Provide friendly, professional service as a brand ambassador.
• Maintain merchandising standards and store housekeeping.
• Support Clicks' vision as the customer’s first choice health and beauty retailer.
• Stay updated on products, promotions and events to assist customers.

Skills

Customer service

Planning and organising

Problem solving

Relating and networking

Following instructions and procedures

Delivering results

Coping with pressures

Teamwork

Education

Grade 12 (Maths 50% and English 50%)

Job description

Clicks Group in Kensington is seeking a customer-focused team member to deliver exceptional service at the point of sale and promote the Clicks clubcard. You will handle cash, assist customers with promotions, and maintain store standards with a friendly, professional attitude.

Ideal candidates have a Retail/FMCG background, basic maths, and strong communication. This permanent role emphasizes accurate transactions, teamwork, and everyday merchandising duties in a fast-paced store.