Retail POS & Customer Experience Associate

Clicks Group Limited; KwaZulu-Natal; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Clicks Group Limited in KwaZulu-Natal is seeking dedicated staff to excel in customer service and point of sale operations. The role involves ensuring the safe handling of cash, promoting the Clicks' clubcard, and providing a friendly, professional service to customers.

Ideal candidates are expected to have a retail/FMCG background and good knowledge of merchandising and promotions. They should also possess strong planning, problem-solving, and customer-oriented skills.

Qualifications

• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Maintain high accuracy when scanning merchandise and processing payments.
• Promote the Clicks' clubcard and enroll new members.
• Deliver superior customer service as a brand ambassador.
• Execute merchandising and housekeeping duties according to standards.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Clicks Group Limited in KwaZulu-Natal is seeking dedicated staff to excel in customer service and point of sale operations. The role involves ensuring the safe handling of cash, promoting the Clicks' clubcard, and providing a friendly, professional service to customers.

Ideal candidates are expected to have a retail/FMCG background and good knowledge of merchandising and promotions. They should also possess strong planning, problem-solving, and customer-oriented skills.