Retail Operations Supervisor

Placements24; Welkom; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Bonuses

Employee discounts

Structured environment

Job summary

Placements24 in Welkom, South Africa, seeks an experienced Retail Operations Supervisor to oversee daily store operations and drive profitability. You will manage staff schedules, stock control, and ensure high standards of customer service and store presentation.

The ideal candidate has a strong background in retail operations and proven leadership skills to support the Store Manager in achieving operational excellence in the Welkom area.

Qualifications

• Previous experience in a supervisory or management role within retail operations.
• Strong understanding of inventory management systems and retail best practices.
• Excellent organizational and time-management skills.
• Effective leadership and team supervision capabilities.

Responsibilities

• Supervise and coordinate daily retail operations, ensuring adherence to company policies and procedures.
• Manage staff scheduling, breaks, and task allocation to ensure optimal store coverage.
• Oversee inventory management processes, including stock counts, ordering, and receiving.
• Ensure compliance with health, safety, and security regulations within the store.
• Provide training and guidance to retail staff on operational procedures and customer service standards.
• Address and resolve operational issues and customer complaints promptly and effectively.

Skills

Leadership

Staff supervision

Inventory management

Data analysis

Customer service

Job description

About the Role

Our client is seeking an experienced Retail Operations Supervisor to oversee the efficient functioning of their store in Welkom . This role is crucial for ensuring smooth day-to-day operations, managing staff schedules, overseeing stock control, and maintaining high standards of customer service and store presentation. You will play a key role in supporting the Store Manager in achieving operational excellence and driving profitability. The ideal candidate will have a strong background in retail operations and a proven ability to lead and manage teams effectively in the Welkom area.

Key Responsibilities

• Supervise and coordinate daily retail operations, ensuring adherence to company policies and procedures.
• Manage staff scheduling, breaks, and task allocation to ensure optimal store coverage.
• Oversee inventory management processes, including stock counts, ordering, and receiving.
• Ensure compliance with health, safety, and security regulations within the store.
• Provide training and guidance to retail staff on operational procedures and customer service standards.
• Address and resolve operational issues and customer complaints promptly and effectively.

Requirements

• Previous experience in a supervisory or management role within retail operations.
• Strong understanding of inventory management systems and retail best practices.
• Excellent organizational and time-management skills.
• Effective leadership and team supervision capabilities.
• Ability to analyze operational data and implement improvements.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Performance-based incentives and bonuses.
• Employee discounts on products and services.
• A structured and supportive working environment.