Retail Operations Supervisor

Placements24; Randburg; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career progression

Structured work environment

Employee discounts

Job summary

Placements24 in Randburg is seeking a highly organized Retail Operations Supervisor to manage the store's daily activities, from inventory to staff supervision and customer service excellence.

You will work with store management to implement best practices, optimize processes, and maintain high merchandising standards, ensuring a smooth and profitable operation in Gauteng.

Qualifications

• Proven experience in retail operations or supervision.
• Strong inventory management and visual merchandising knowledge.
• Excellent leadership and communication skills with problem-solving ability.

Responsibilities

• Oversee daily store operations in line with policies and procedures.
• Manage inventory levels, receiving, organization, and cycle counts.
• Supervise and train staff on operations and customer service standards.
• Maintain merchandising standards and store visual appeal.
• Monitor key metrics and identify opportunities for improvement.
• Handle customer escalations and resolve issues to maintain satisfaction.

Skills

Retail operations

Inventory management

Staff supervision

Leadership

POS systems

Customer service

Education

Matric / Grade 12

Tools

POS software

Job description

About the Role

Our client is seeking a highly organized and proactive Retail Operations Supervisor to manage the operational efficiency of their store in Randburg . This role is critical for ensuring the smooth functioning of daily store activities, from inventory management to staff supervision and customer service excellence. You will work closely with store management to implement best practices, optimize processes, and maintain high standards across the board. This is an excellent opportunity to contribute to the operational success of a leading retail brand in Gauteng, fostering a productive and efficient work environment.

Key Responsibilities

• Oversee daily store operations, ensuring adherence to company policies and procedures.
• Manage inventory levels, including stock receiving, organization, and cycle counts, to minimize discrepancies.
• Supervise and train retail staff on operational tasks, customer service standards, and safety protocols.
• Ensure the store environment is clean, organized, and visually appealing, meeting all merchandising standards.
• Monitor and report on key operational metrics, identifying areas for improvement.
• Handle customer escalations and ensure effective resolution of issues, maintaining customer satisfaction.

Requirements

• Proven experience in a retail operations or supervisory role.
• Strong understanding of inventory management, visual merchandising, and store operations.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with POS systems and inventory management software.
• Ability to train and motivate staff to achieve operational excellence.
• A detail-oriented approach and a commitment to maintaining high standards in Randburg .

Benefits

• Competitive salary and performance incentives.
• Comprehensive employee benefits package.
• Opportunities for professional development and career progression in retail management.
• A structured and supportive work environment in Randburg .
• Employee discounts on store products.