Retail Operations Specialist - North West Region

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development opportunities

Job summary

Placements24 is seeking a proactive Retail Operations Specialist to optimize store performance across the North West region. You will drive efficiencies, manage inventories, and support store teams with best practices and systems implementation.

You will collaborate with head office to ensure standards, analytics-driven improvements, and operational excellence. Travel within the North West region is expected as part of the role.

Qualifications

• 3+ years in retail operations, store management or related field.
• Strong understanding of retail processes, supply chain and inventory management.
• Excellent analytical and problem-solving abilities.
• Proficient with Excel and Microsoft Office; experience with retail management software.
• Ability to work independently and manage multiple priorities; good communication with store teams.

Responsibilities

• Oversee and improve daily retail operations across designated North West stores.
• Ensure adherence to company policies and procedures.
• Analyze operational data and develop improvement actions.
• Support store managers with operational challenges and provide solutions.
• Assist rollout of new initiatives and systems.
• Conduct store visits/audits for compliance with standards.
• Manage inventory control and loss prevention efforts.
• Optimize store layouts and workflows for efficiency.
• Train staff on procedures and best practices.
• Report key metrics to senior management.

Skills

Retail operations

Supply chain

Inventory management

Analytical skills

Problem solving

Excel

Retail software

Communication skills

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Retail management software

Job description

About the Role

Our client, a leading retail enterprise, is looking for a dedicated and analytical Retail Operations Specialist to support their operations across the North West province. This role is integral to ensuring the smooth and efficient functioning of retail stores, focusing on optimizing processes, implementing best practices, and supporting store management. The ideal candidate will possess a strong understanding of retail operations, excellent problem-solving skills, and the ability to drive operational improvements. You will work closely with store teams and head office to implement new initiatives and ensure compliance with company standards. This is an excellent opportunity for a motivated individual to contribute significantly to operational excellence within a growing retail business. Based in or near Mahikeng, this position offers a unique chance to influence store performance from a strategic and operational perspective. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to achieving high standards of operational efficiency. Your expertise will be key in identifying and implementing improvements that benefit both the business and the customer experience across the region. The role involves a significant degree of autonomy and responsibility in driving operational success.

Key Responsibilities

• Overseeing and improving daily retail operations across designated stores in the North West region.
• Implementing and ensuring adherence to company operational policies and procedures.
• Analyzing operational data to identify areas for improvement and developing action plans.
• Supporting store managers with operational challenges and providing solutions.
• Assisting in the rollout of new operational initiatives and systems.
• Conducting store visits and audits to ensure compliance with operational standards.
• Managing inventory control processes and loss prevention strategies.
• Optimizing store layouts and workflow for efficiency.
• Training store staff on operational procedures and best practices.
• Reporting on key operational metrics to senior management.

Requirements

• Minimum of 3 years of experience in retail operations, store management, or a related field.
• Strong understanding of retail processes, supply chain, and inventory management.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with retail management software.
• Ability to work independently and manage multiple priorities effectively.
• Strong communication and interpersonal skills to effectively liaise with store teams and management.
• Willingness to travel within the North West region as required.
• Detail-oriented and highly organized approach to work.
• A proactive mindset and a commitment to driving operational excellence.
• Bachelor's degree in Business Administration, Operations Management, or a related field is advantageous.

Benefits

• Competitive salary reflecting experience and qualifications.
• Remote work flexibility, allowing for a better work-life balance.
• Opportunity to make a significant impact on retail operations across a key region.
• Professional development and training opportunities.
• Contribution to a well-established and growing retail company.
• Access to company resources and support networks.
• Performance-based recognition and rewards.