Retail Operations Specialist - WhatJobs Direct

Placements24; Gqeberha; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Placements24 is seeking a Retail Operations Specialist in Port Elizabeth, Eastern Cape. The role focuses on operational excellence, process improvement, and store compliance, with a hybrid mix of in-office strategy and on-site assessments.

The ideal candidate will have strong retail operations knowledge, excellent analytical skills, and the ability to work across departments to enhance performance across the retail network.

Qualifications

• 3+ years of experience in retail operations, store management or related field.
• Strong understanding of retail store processes and best practices.
• Excellent analytical and problem-solving skills with keen attention to detail.
• Proficiency in MS Office, especially Excel, and retail management software.
• Strong communication, presentation and interpersonal skills.

Responsibilities

• Develop, implement and refine SOPs for all retail store operations.
• Conduct regular store visits to assess operational efficiency and compliance.
• Support store management with operational challenges and solutions.
• Monitor KPIs and trends; implement corrective actions.
• Ensure compliance with company policies, safety regulations and legal requirements.
• Assist in implementing new operational initiatives, technologies and store layouts.
• Manage inventory processes to minimize discrepancies and optimize stock levels.
• Coordinate with IT, HR, Logistics and other departments for seamless operations.
• Develop training materials and conduct training sessions for store staff.

Skills

Retail operations

Analytical skills

Communication

Travel readiness

Education

Bachelor's degree

Tools

MS Office

Excel

Retail management software

Job description

About the Role Our client, a dynamic and expanding retail organization, is looking for a dedicated Retail Operations Specialist to join their team in Port Elizabeth, Eastern Cape. This role is pivotal in ensuring the smooth and efficient functioning of retail stores, focusing on operational excellence, process improvement, and compliance. The ideal candidate will possess a strong understanding of retail operations, excellent analytical skills, and a proactive approach to problem-solving. You will be involved in developing and implementing operational procedures, managing store compliance, and supporting store managers in optimizing their day-to-day activities. This hybrid role allows for both in-office strategic work and on-site store assessments, providing a varied and engaging work experience. We are seeking an individual who is committed to driving operational efficiency and contributing to the overall success of the retail network in Port Elizabeth and surrounding regions. Our client values individuals who can bring practical solutions and a keen eye for detail to enhance operational performance across all its outlets. This role is essential for maintaining high standards and ensuring customer satisfaction through seamless operations.

Key Responsibilities

• Develop, implement, and refine standard operating procedures (SOPs) for all retail store operations.
• Conduct regular store visits to assess operational efficiency, compliance, and identify areas for improvement.
• Support store management with operational challenges, providing guidance and solutions.
• Monitor key operational metrics and KPIs, analyzing data to identify trends and implement corrective actions.
• Ensure compliance with all company policies, safety regulations, and legal requirements.
• Assist in the implementation of new operational initiatives, technologies, and store layouts.
• Manage inventory management processes to minimize discrepancies and optimize stock levels.
• Coordinate with various departments (e.g., IT, HR, Logistics) to ensure seamless store operations.
• Develop training materials and conduct training sessions for store staff on operational procedures.
• Contribute to budgeting and cost-control initiatives within the retail operations framework.

Requirements

• Minimum of 3 years of experience in retail operations, store management, or a related field.
• Strong understanding of retail store processes and best practices.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proficiency in MS Office Suite, particularly Excel, and experience with retail management software.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple priorities effectively.
• Willingness to travel regularly to store locations in the Eastern Cape.
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
• Experience in process improvement methodologies (e.g., Lean) is a plus.
• Adaptability to changing retail environments and business needs.

Benefits

• Competitive salary package.
• Hybrid working arrangement offering flexibility.
• Opportunity to contribute significantly to operational efficiency.
• Work with a reputable and growing retail brand.
• Employee discount program.
• Professional development opportunities.
• Supportive team environment.
• Potential for performance-based bonuses.