Retail Operations Manager - FMCG

Placements24; Soweto; On-site; ZAR 520,000 - 820,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Medical aid and retirement fund

Professional development and careerAdv

Company vehicle and fuel allowance

Job summary

Placements24 in Soweto is seeking a dedicated Retail Operations Manager to oversee multiple fast-moving consumer goods outlets across the Gauteng region. You will ensure smooth day-to-day operations, drive profitability, and uphold high customer service standards.

The role requires leading diverse teams, optimizing stock control, and implementing merchandising and promotional strategies while monitoring performance data to identify improvements.

Qualifications

• Bachelor's degree in business/retail management.
• Minimum 5 years in retail management, FMCG.
• Experience managing multiple retail sites and leading diverse teams.

Responsibilities

• Manage day-to-day operations across multiple retail locations.
• Oversee staff recruitment, training, scheduling, and performance management.
• Monitor inventory levels, implement loss prevention, and stock control.
• Drive sales via merchandising and promotional strategies.
• Maintain exceptional customer service across outlets.
• Analyze operational data, sales and financial performance; implement improvements.

Skills

Staff leadership

P&L management

Inventory control

Customer service

Data analysis

Merchandising

Education

Bachelor's degree in Business/Retail Management

Job description

About the Role

Our client is seeking a dedicated and experienced Retail Operations Manager to oversee their FMCG retail outlets in and around Soweto . This role is pivotal in ensuring the smooth, efficient, and profitable operation of multiple stores, focusing on customer satisfaction, staff management, and inventory control. You will be responsible for implementing operational standards and driving performance across the Gauteng region's retail landscape. The ideal candidate possesses strong leadership skills and a deep understanding of retail operations within the fast-moving consumer goods sector.

Key Responsibilities

• Manage day-to-day operations across multiple retail locations, ensuring compliance with company policies and standards.


• Oversee staff recruitment, training, scheduling, and performance management to build high-performing teams.


• Monitor inventory levels, implement loss prevention strategies, and manage stock control processes.


• Drive sales performance by implementing effective merchandising and promotional strategies.


• Ensure exceptional customer service standards are maintained across all outlets.


• Analyze operational data, sales reports, and financial performance to identify areas for improvement and implement corrective actions.

Requirements

• Bachelor\'s degree in Business Management, Retail Management, or a related field.


• Minimum of 5 years of experience in retail management, with a significant portion in the FMCG sector.


• Proven experience in managing multiple retail sites and leading diverse teams.


• Strong understanding of retail operations, P&L management, inventory control, and customer service principles.


• Excellent leadership, communication, and problem-solving skills.


• Familiarity with the retail market and consumer behavior in Soweto and surrounding areas.

Benefits

• Competitive salary and performance-based bonus opportunities.


• Comprehensive medical aid and retirement fund contributions.


• Opportunities for professional development and career advancement.


• Company vehicle and fuel allowance for business travel.


• A challenging yet rewarding role within a leading FMCG company.