Regional Operations Manager

Placements24; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and retirement fund

Employee discount on company products

Professional development and career**

Travel allowance for business travel

Company-provided mobile phone and lap​

Job summary

Placements24 seeks an accomplished Regional Operations Manager to oversee multiple retail branches in Johannesburg, Gauteng. Lead strategic planning, drive brand standards, and optimize performance across the region.

You will coach regional teams, implement customer-centric initiatives, and ensure operational excellence in a fast-paced retail environment. Travel within the Johannesburg area is expected as part of the role.

Qualifications

• Bachelor's degree in business administration, management, or related field preferred.
• Minimum 5 years of proven experience in multi-site retail management or similar operational leadership role.
• Proven track record in driving sales growth, improving operational efficiency, and enhancing customer service.

Responsibilities

• Oversee day-to-day operations of multiple retail locations in the Johannesburg region.
• Develop and implement operational strategies to achieve sales targets and maintain brand integrity.
• Manage, train, and motivate regional staff, fostering a positive work environment.
• Ensure adherence to company policies, procedures, and standards across all branches.
• Monitor financial performance including sales and expenses; take corrective actions as needed.
• Conduct site visits and performance reviews of branch managers and teams.
• Identify opportunities for operational improvements and implement best practices.
• Manage inventory, merchandising, and store presentation to maximize sales and minimize loss.
• Develop and maintain relationships with regional stakeholders and support teams.
• Ensure compliance with health, safety, and legal regulations.

Skills

Leadership

Communication

Interpersonal skills

Analytical thinking

Education

Bachelor's degree in Business Administration or Management

Tools

POS systems

Retail management software

Microsoft Office

Job description

About the Role

Our client, a rapidly expanding retail group, is seeking an accomplished Regional Operations Manager to oversee and optimize operations across multiple branches in the bustling city of Johannesburg, Gauteng. This key leadership role is responsible for driving operational excellence, ensuring consistent brand standards, and achieving business objectives through effective team management and strategic planning. The ideal candidate will possess a strong background in retail management, a keen eye for detail, and the ability to inspire and lead diverse teams. This is a fantastic opportunity to contribute significantly to the success of a well-established brand in one of South Africa's most dynamic economic hubs. You will be empowered to implement innovative strategies that enhance customer experience and operational efficiency throughout the Johannesburg area. The role demands a proactive and results-oriented individual who thrives in a fast-paced environment and possesses excellent problem-solving skills.

Key Responsibilities

• Oversee the day-to-day operations of multiple retail locations within the Johannesburg region, ensuring smooth and efficient functioning.
• Develop and implement operational strategies to achieve sales targets, enhance customer satisfaction, and maintain brand integrity.
• Manage, train, and motivate regional staff, fostering a positive and productive work environment.
• Ensure adherence to company policies, procedures, and standards across all supervised branches.
• Monitor financial performance, including sales, expenses, and profitability, and implement corrective actions as needed.
• Conduct regular site visits and performance reviews of branch managers and their teams.
• Identify opportunities for operational improvements and implement best practices to enhance efficiency and effectiveness.
• Manage inventory levels, merchandising, and store presentation to maximize sales and minimize loss.
• Develop and maintain strong relationships with regional stakeholders and support teams.
• Ensure compliance with all relevant health, safety, and legal regulations.

Requirements

• A Bachelor's degree in Business Administration, Management, or a related field is preferred.
• A minimum of 5 years of proven experience in multi-site retail management or a similar operational leadership role.
• Demonstrated success in driving sales growth, improving operational efficiency, and enhancing customer service.
• Strong leadership, communication, and interpersonal skills, with the ability to influence and motivate others.
• Excellent understanding of retail operations, merchandising, and inventory management.
• Proficiency in using POS systems, retail management software, and Microsoft Office Suite.
• Strong financial acumen and experience in budget management.
• Ability to analyze performance data and translate insights into actionable plans.
• Resilience, adaptability, and the ability to thrive in a challenging and dynamic market.
• A valid driver's license and willingness to travel frequently within the Johannesburg region.

Benefits

• A competitive salary package and performance-based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Generous employee discount on company products.
• Opportunities for professional development and career progression within a growing organization.
• A dynamic and challenging work environment in Johannesburg.
• Travel allowance for business-related travel.
• Company-provided mobile phone and laptop.