Retail Operations Leader — Assistant Manager

P&L; Elim; On-site; ZAR 320,000 - 520,000; Full time

Job summary

P&L is seeking an Assistant Retail Operation Manager (Internal Applications Only) to protect and grow market share and profitably within the Store, in line with Store, Area, and Company Strategy.

The role requires strong leadership, HR management, and operational excellence across stock, deliveries, safety, and customer service. You will drive quotations, inventory control, and loyalty initiatives while ensuring OHASA compliance and healthy profitability.

Qualifications

• Minimum 2 years’ experience in similar position.
• Proficient in Microsoft Office Suite.
• Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.
• Valid Driver’s License.
• Must have well developed Business Acumen.
• Must be able to work under pressure.
• Must be computer literate (Basic computer literacy).
• Must have strong Leadership Skills.
• Must have strong Administrative Skills.
• Must have own transport and cell phone.
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.
• Must have strong Human Resources Management Skills.

Responsibilities

• Issuing and follow up of quotations in order to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct Competitor Analysis to ensure competitiveness of the Store.
• Communicate Bulk Deposit transfers to Customers.
• Promote Loyalty Programmes (VIC and Charge Card Customers).
• Deliveries: Manage an efficient delivery service and ensuring that the correct rates are charged.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.
• Asset Control - Stock: Manage and control shrinkage within the Store.

Skills

Leadership

Administrative Skills

Business Acumen

Work Under Pressure

Computer Literacy

Education

Grade 12

Tools

Microsoft Office Suite

Job description

P&L is seeking an Assistant Retail Operation Manager (Internal Applications Only) to protect and grow market share and profitably within the Store, in line with Store, Area, and Company Strategy.

The role requires strong leadership, HR management, and operational excellence across stock, deliveries, safety, and customer service. You will drive quotations, inventory control, and loyalty initiatives while ensuring OHASA compliance and healthy profitability.