Retail Operations Lead - Growth & Service Excellence

P&L; Elim; On-site; ZAR 350,000 - 520,000; Full time

Job summary

P&L is seeking an Assistant Retail Operation Manager (External Applications Only) to safeguard market share and profit within the Store, aligned to Store, Area, and Company Strategy. The role emphasizes leadership, stock control, OHASA compliance, customer service, and HR management.

The candidate will oversee quotations, deliveries, stock movement, asset control, and safety. Proficiency in MS Office, valid driver’s license, and strong business acumen are essential for success in this role.

Qualifications

• Minimum 2 years’ experience in similar position.
• Proficient in Microsoft Office Suite.
• Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.
• Valid Driver’s License.
• Must have well developed Business Acumen.
• Must be able to work under pressure.
• Must be computer literate (Basic computer literacy).
• Must have own transport and cell phone.
• Must have sound knowledge of Health and Safety aspects in line with local OHSA and/or neighbouring Countries legislation.
• Must have strong Human Resources Management Skills.

Responsibilities

• Issuing and follow up of quotations in order to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct Competitor Analysis to ensure competitiveness of the Store.
• Communicate Bulk Deposit transfers to Customers.
• Promote Loyalty Programmes (VIC and Charge Card Customers).
• Deliveries: Manage the delivery service and ensure correct rates; deliveries dispatched within the time limit; Delayed deliveries communicated with Customer and arrangements made.
• Asset Control - Stock: Manage shrinkage, PIC process, stock-take, and stock movement within the Store.
• Customer Service: Implement and monitor Customer Service Strategy and ensure reliable, prompt delivery; grow VIC client base.

Skills

Leadership

Administrative skills

Health and safety knowledge

Microsoft Office Suite

Communication

Education

Grade 12

Job description

P&L is seeking an Assistant Retail Operation Manager (External Applications Only) to safeguard market share and profit within the Store, aligned to Store, Area, and Company Strategy. The role emphasizes leadership, stock control, OHASA compliance, customer service, and HR management.

The candidate will oversee quotations, deliveries, stock movement, asset control, and safety. Proficiency in MS Office, valid driver’s license, and strong business acumen are essential for success in this role.