Retail Operations Specialist - Drive Growth & Service

P&L; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

P&L in South Africa seeks an Assistant Retail Operation Manager (External Applications Only) to protect and grow market share and profit within the Store, aligning with Store, Area, and Company Strategy. You will lead store operations, manage stock, deliveries, safety, HR and day-to-day admin while driving customer service and profitability.

The successful candidate will demonstrate strong leadership, business acumen, and proficiency in MS Office, with a valid driver's license and the ability to

Qualifications

• Minimum 2 years’ experience in similar Position.
• Proficient in Microsoft Office Suite.
• Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.
• Valid Driver’s License.
• Must have well developed Business Acumen.
• Must be able to work under pressure.
• Must have computer literate (Basic computer literacy).
• Must have strong Leadership Skills.
• Must have strong Administrative Skills.
• Must have own transport and cell phone.
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.
• Must have strong Human Resources Management Skills.

Responsibilities

• Issuing and follow up of quotations in order to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct Competitor Analysis to ensure competitiveness of the Store.
• Communicate Bulk Deposit transfers to Customers.
• Promote Loyalty Programmes (VIC and Charge Card Customers).
• Deliveries: Manage an efficient delivery service and ensuring that the correct rates are charged.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.
• Asset Control - Stock: Manage and control shrinkage within the Store.
• Manage the PIC process.
• Manage Wall-to-Wall Stock-Take.
• Manage and control stock movement inside the Store relating to End Control, IBT’s, Customer Returns, Receiving.
• Manage damage, obsolete and slow-moving stock items.
• Analyse security requirements and implement changes.
• Customer Service: Implementing and monitoring the Customer Service Strategy.
• Reliable, prompt Customer Delivery Service.
• Grow and maintain Customer and VIC client base.
• Recommend Range improvements to suite the market.
• Take action on Customer Surveys (implement Action Plans when required).
• Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.
• Asset Control - Cash: Manage Debtors and RD Cheques within the Store.
• Manage Petty Cash.
• Manage daily Banking.
• Manage shorts and overs.
• Manage Credit Cards.
• Asset Control – Fixed Assets: Maintenance and protection of racking and displays.
• Maintenance and protection of signage (internal & external).
• Maintenance of Forklift and Generator.
• Maintenance and protection of IT Equipment and Telephone systems.
• Maintenance and protection of the Safe / Vault.
• Maintenance and protection of items listed on Asset Register.
• Human Resource Management: Recruit and Induct all Employees.
• Ensure Training and Development (certification and succession / back up plans) is in place for the Store.
• Ensure Succession Planning and Career pathing is in place within the Store.
• Manage manpower requirements in line with the Region and Store Strategy and Company benchmarks.
• Ensure open communication / relations (TIC TAC Meetings) with the Store Employee Forum.
• Manage Employee Relations.
• Manage the performance management processes.
• All Employee information and documents to be up to date on Digital Cabinet.
• Store Safety (OHASA) Standards: Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
• Ensure Checklists complete.
• Appointment of Safety and first aid Reps as per OHSA.
• Take immediate action on any non-compliance once identified.
• Record all OHASA incidents.
• Ensure all Forklift drivers have a valid forklift drivers licence.
• Ensure safe working conditions of all safety equipment.
• Profitability: Manage the Store according to the Financial Model, benchmarks, and budgets.
• P&L Way: Monitor adherence of Company standard compliance in Store (Internal Audit Results).
• Implement and maintain controls and disciplines.
• Implement Corrective Action Plans (PIP) where necessary.
• Leadership: Takes the lead, Inspires others, Takes responsibility, Gives employees their own responsibilities, Stimulates and uses input from others.

Skills

Leadership

Administrative skills

Microsoft Office Suite

Business acumen

HR management

Education

Grade 12 + 3 years retail management experience

5 years retail management experience

Tools

Microsoft Office Suite

Job description

P&L in South Africa seeks an Assistant Retail Operation Manager (External Applications Only) to protect and grow market share and profit within the Store, aligning with Store, Area, and Company Strategy. You will lead store operations, manage stock, deliveries, safety, HR and day-to-day admin while driving customer service and profitability.

The successful candidate will demonstrate strong leadership, business acumen, and proficiency in MS Office, with a valid driver's license and the ability to