Retail Operations Leader: Growth & Excellence

P&L; Mogalakwena Local Municipality; On-site; ZAR 260,000 - 380,000; Full time

Job summary

P&L is actively seeking a Retail Operation Manager (Internal Applications Only) to protect and grow market share and profitably manage store operations in line with company strategy. The role demands leadership, HR oversight, stock control, and strong customer service focus to drive loyalty and results.

We require a minimum of 2 years in a similar role, Grade 12, and a valid driver’s license, with proficiency in MS Office and sound health and safety knowledge.

Qualifications

• Minimum 2 years’ experience in similar position.
• Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.
• Proficient in Microsoft Office Suite.
• Valid Driver’s License.
• Must have own transport and cell phone.
• Must be computer literate (Basic computer literacy).
• Must have sound knowledge of Health and Safety aspects in line with local OHSA legislation.
• Must have strong Human Resources Management Skills.
• Must have strong Leadership Skills.
• Must have strong Administrative Skills.

Responsibilities

• Issuing and follow up of quotations in order to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct Competitor Analysis to ensure competitiveness of the Store.
• Promote Loyalty Programmes (VIC and Charge Card Customers).
• Deliveries: Manage an efficient delivery service and ensuring that the correct rates are charged.
• Deliveries dispatched within the required time limit.
• Develop, implement, and manage a Store Business Plan aligned with Company strategy.
• Grow and protect Profitable Market Share; manage advertising material distribution.

Skills

Leadership

Administrative skills

Business acumen

Education

Grade 12

Tools

Microsoft Office

Job description

P&L is actively seeking a Retail Operation Manager (Internal Applications Only) to protect and grow market share and profitably manage store operations in line with company strategy. The role demands leadership, HR oversight, stock control, and strong customer service focus to drive loyalty and results.

We require a minimum of 2 years in a similar role, Grade 12, and a valid driver’s license, with proficiency in MS Office and sound health and safety knowledge.