Retail Operations Analyst

Placements24; Soweto; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development and training

Health insurance

Retirement contributions

Job summary

Placements24 in South Africa seeks a Retail Operations Analyst to join a strategic team in a hybrid role supporting Soweto, Gauteng. You will analyze operational data, develop dashboards, and provide data-driven insights to improve store performance, customer satisfaction, and profitability.

The ideal candidate has 4+ years in retail operations analysis, strong Excel/SQL and Tableau/Power BI skills, and the ability to translate complex data into actionable recommendations.

Qualifications

• Bachelor's degree in Business Administration, Finance, Statistics, Mathematics, or related analytical field.

Responsibilities

• Collect, analyze, and interpret operational data from retail channels and systems.

Skills

Quantitative skills

Data interpretation

Communication

Education

Bachelor's degree in Business Administration, Finance, Statistics, Mathematics, or related analytical field

Tools

Excel

SQL

Tableau

Power BI

Job description

About the Role

Our client is seeking a highly analytical and results-oriented Retail Operations Analyst to join their strategic team. This hybrid role, supporting retail operations in areas including Soweto, Gauteng, is crucial for driving efficiency, identifying performance improvements, and providing data-driven insights across the retail network. You will be responsible for analyzing operational data, identifying trends, developing reports, and recommending strategies to enhance store performance, customer satisfaction, and profitability. The ideal candidate will possess strong quantitative skills, a deep understanding of retail operations, and the ability to translate complex data into actionable recommendations. This position requires a combination of in-office collaboration with operations and finance teams, as well as remote work for data analysis and report generation. If you are passionate about using data to optimize business performance and have a knack for uncovering insights, this role offers a significant opportunity.

Key Responsibilities

• Collect, analyze, and interpret operational data from various retail channels and systems.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for retail operations.
• Identify trends, patterns, and anomalies in operational data, providing insights and actionable recommendations.
• Support the operations team in developing and implementing process improvements to enhance efficiency and reduce costs.
• Analyze sales performance, inventory levels, staffing, and other operational metrics to identify areas for optimization.
• Collaborate with store managers and regional teams to gather information and validate findings.
• Prepare presentations and reports for senior management, clearly communicating complex analytical findings.
• Assist in the development and implementation of operational strategies and initiatives.
• Conduct ad-hoc analysis to support business decision-making and problem-solving.
• Stay updated on best practices in retail operations analysis and data analytics tools.

Requirements

• Bachelor's degree in Business Administration, Finance, Statistics, Mathematics, or a related analytical field.
• Minimum of 4 years of experience in retail operations analysis, business analysis, or a similar analytical role.
• Strong proficiency in data analysis tools such as Excel (advanced functions, pivot tables), SQL, and data visualization software (e.g., Tableau, Power BI).
• Excellent quantitative and problem-solving skills, with a keen eye for detail.
• Proven ability to interpret complex data and translate it into actionable business insights.
• Strong understanding of retail operations, including sales, inventory, and customer service principles.
• Excellent communication and presentation skills, with the ability to articulate findings to diverse audiences.
• Ability to work independently and collaboratively in a hybrid work environment.
• Experience in developing and presenting operational reports.
• Proactive approach to identifying opportunities for analysis and improvement.

Benefits

• Competitive salary package based on experience and qualifications.
• Hybrid work arrangement offering flexibility between office and remote work.
• Opportunity to work with a leading retail organization and influence strategic decisions.
• Professional development and training opportunities in data analytics and retail operations.
• Exposure to diverse retail challenges and analytical projects.
• Collaborative team environment with cross-functional interaction.
• Standard company benefits, including health insurance and retirement contributions.
• Challenging and rewarding analytical work.
• Contribution to optimizing retail performance across Gauteng and beyond.
• Regular performance feedback and career growth path.