Senior Retail Operations Analyst

Placements24; Mossel Bay; Hybrid; ZAR 9,880,000 - 14,820,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff discounts

Hybrid work arrangement

Professional development

Job summary

Placements24 is seeking a Senior Retail Operations Analyst to analyze data across Mossel Bay stores, identify trends, and drive improvements in inventory, customer service, and store performance.

The role emphasizes building dashboards, presenting insights to senior management, and collaborating with regional teams in a hybrid work setting.

Qualifications

• Minimum 6 years of experience in retail operations analysis or related analytical role.
• Strong quantitative and problem solving skills.
• Experience with reporting and dashboard development.

Responsibilities

• Analyze retail data to identify KPIs, trends and opportunities for Mossel Bay and nearby regions.
• Develop and maintain reports and dashboards to track performance and enable data-driven decisions.
• Collaborate with store managers and regional teams to address operational challenges.

Skills

Data analysis

Reporting

Dashboard creation

Excel

SQL

Tableau

Power BI

Analytical thinking

Communication

Education

Degree in Business Analytics/Statistics/Mathematics/Economics

Tools

Tableau

Power BI

Job description

About the Role

Our client, a leading national retailer renowned for its innovative approach to customer engagement, is seeking a highly analytical and experienced Senior Retail Operations Analyst to join their team in Mossel Bay, Western Cape . This critical role will focus on analyzing operational data to identify trends, inefficiencies, and opportunities for improvement across all retail stores. The ideal candidate will possess a strong quantitative background, advanced analytical skills, and a deep understanding of retail operations. You will be responsible for developing reports, creating dashboards, and providing data-driven insights to support strategic decision-making and enhance operational performance. This is an excellent opportunity for a dedicated professional to make a significant impact on business efficiency and customer experience in the picturesque coastal town of Mossel Bay . We are looking for an individual who thrives on data and continuous improvement.

Key Responsibilities

• Analyze operational data from retail stores to identify key performance indicators (KPIs), trends, and areas for improvement in Mossel Bay and surrounding regions.
• Develop and maintain operational reports and dashboards to track performance and provide actionable insights.
• Collaborate with store managers and regional teams to understand operational challenges and propose data-driven solutions.
• Conduct root cause analysis for operational issues and recommend corrective actions.
• Support the implementation of new operational processes and technologies, monitoring their effectiveness.
• Identify opportunities to optimize store layouts, inventory management, and customer service processes.
• Prepare presentations and reports for senior management, clearly communicating findings and recommendations.
• Stay abreast of industry best practices and emerging trends in retail operations analysis.
• Ensure data accuracy and integrity in all analytical processes.
• Contribute to the development of strategic operational plans based on data insights.

Requirements

• A minimum of 6 years of experience in retail operations analysis, business intelligence, or a related analytical role.
• Proven expertise in data analysis, reporting, and dashboard creation using tools such as Excel, SQL, and BI platforms (e.g., Tableau, Power BI).
• Strong understanding of retail operations, including inventory management, sales, customer service, and store performance metrics.
• Excellent quantitative, analytical, and problem-solving skills.
• Proficiency in statistical analysis and modeling techniques.
• Strong communication and presentation skills, with the ability to explain complex data to non-technical audiences.
• A relevant degree in Business Analytics, Statistics, Mathematics, Economics, or a related field.
• Ability to work independently and collaboratively in a hybrid work setting.
• Attention to detail and a commitment to accuracy.
• Familiarity with point-of-sale (POS) systems and retail management software is a plus.

Benefits

Our client offers a highly competitive salary and a comprehensive benefits package, including medical aid and provident fund contributions. Employees enjoy generous staff discounts on a wide variety of products. This role offers the flexibility of a hybrid work arrangement, balancing office-based and remote work. Opportunities for professional development and advanced training in data analytics and retail technologies are provided. A stimulating and data-driven work environment is guaranteed. The role contributes significantly to the strategic direction of the business operations across the region, including stores near Mossel Bay .