Retail Floor Supervisor - Lead Dynamic Team (Bonuses)

Placements24; Gauteng; On-site; ZAR 140,000 - 200,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Staff discounts

Professional development

Job summary

Placements24 in Vereeniging, Gauteng seeks an experienced Retail Store Supervisor to support the Store Manager in daily operations, focusing on team leadership, customer service excellence, and efficiency. You will help achieve sales targets, maintain visuals, and ensure a top-tier shopping experience for customers.

The ideal candidate is proactive with strong communication, able to motivate a retail team and drive operational improvements in a busy store environment.

Qualifications

• Experience in a retail supervisory or leadership role.
• Proven ability to drive sales and meet store targets.
• Strong retail operations knowledge including inventory and customer service.
• Excellent communication and leadership skills.
• Ability to work collaboratively and manage staff.
• Flexible shifts, weekends and public holidays.
• Proactive problem-solving focused on operational improvements.
• High school diploma; further business/retail education is an advantage.

Responsibilities

• Supervise daily store operations and ensure smooth workflow.
• Assist Store Manager in achieving sales targets through team management and customer engagement.
• Provide guidance and training to retail staff for high performance and service.
• Monitor inventory levels and assist with stock management and loss prevention.
• Ensure high standards of visual merchandising, cleanliness and organization.
• Handle customer inquiries, feedback and complaints professionally.
• Operate the POS system accurately and manage cash handling procedures.
• Deputize for Store Manager during absence and manage store operations.
• Assist in staff scheduling to ensure adequate shift coverage.
• Contribute to a positive and motivating work environment for the team.

Skills

Leadership

Sales driven

Customer service

Communication

Team management

POS systems

Problem-solving

Education

High school diploma or equivalent

Business/retail education (advantage)

Tools

POS systems

Cash handling

Inventory management software

Job description

About the Role

Our client is seeking an experienced and dedicated Retail Store Supervisor to join their team in Vereeniging, Gauteng. In this crucial role, you will support the Store Manager in daily operations, focusing on team leadership, customer service excellence, and operational efficiency. You will be instrumental in ensuring the store meets its sales targets, maintains high standards of presentation, and provides an outstanding shopping experience for every customer. The ideal candidate is a proactive individual with strong communication skills and a proven ability to motivate and guide a retail team. This position is essential for fostering a positive work environment and driving success within the Vereeniging branch. We are looking for someone who is passionate about retail and committed to achieving operational excellence.

Key Responsibilities

• Supervise and support daily store operations, ensuring smooth workflow and adherence to procedures.
• Assist the Store Manager in achieving sales targets through effective team management and customer engagement.
• Provide guidance and training to retail staff, fostering a culture of high performance and customer service.
• Monitor inventory levels, assist with stock management, and contribute to loss prevention efforts.
• Ensure the store maintains high standards of visual merchandising, cleanliness, and organization.
• Handle customer inquiries, feedback, and complaints, resolving issues effectively and professionally.
• Operate the point-of-sale (POS) system accurately and manage cash handling procedures.
• Deputize for the Store Manager during their absence, taking responsibility for store operations.
• Assist in staff scheduling to ensure adequate coverage across shifts.
• Contribute to creating a positive and motivating work environment for the team.

Requirements

• Previous experience in a retail supervisory or leadership role is required.
• Demonstrated ability to drive sales and achieve store objectives.
• Strong understanding of retail operations, including inventory management and customer service.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work collaboratively with a team and manage effectively.
• Proficiency with POS systems and basic computer literacy.
• Flexibility to work varied shifts, including weekends and public holidays, as dictated by store operational needs in Vereeniging.
• A proactive approach to problem-solving and operational improvements.
• High school diploma or equivalent; further education in business or retail is an advantage.
• Commitment to upholding company standards and brand values.

Benefits

This role offers a competitive salary package, including potential for performance bonuses. Employees are eligible for medical aid benefits and retirement fund contributions. Our client provides opportunities for professional development and career advancement within the retail sector. Enjoy staff discounts on merchandise and be part of a supportive and dynamic team environment.