Franchise Restaurant Store Supervisor

Freerecruit; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts on store merchandise

On-the-job training and development

Career advancement opportunities

Job summary

Freerecruit is seeking a Retail Store Supervisor for Vereeniging, Gauteng. You will lead a team of sales associates, oversee daily store operations, and drive customer service excellence to meet sales targets.

The role requires strong leadership, communication, and hands-on involvement in stock, merchandising, and staff training. You will support the Store Manager and contribute to a positive, high-performance store environment in this busy retail location.

Qualifications

• Experience in a retail supervisory or leadership role.
• Strong understanding of retail operations and sales techniques.
• Excellent customer service and interpersonal skills.
• Ability to motivate and lead a team effectively.
• Good organizational and time-management skills.
• Proficiency in POS systems and basic computer literacy.
• Flexibility to work varied shifts, including weekends and public holidays.
• A positive attitude and a passion for the retail industry.
• Grade 12 (Matric) or equivalent qualification preferred.

Responsibilities

• Supervise and guide a team of retail sales associates, providing direction and support.
• Assist in managing daily store operations, including opening and closing procedures.
• Ensure that sales targets are met and that customer service standards are consistently high.
• Monitor stock levels, assist with merchandising, and maintain store presentation standards.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Assist with staff training, scheduling, and performance management.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Process sales transactions accurately and efficiently.
• Contribute to a positive and productive team environment.

Skills

Retail leadership

Customer service

Team motivation

POS proficiency

Organizational skills

Communication skills

Education

Grade 12 (Matric)

Equivalent qualification

Tools

POS systems

MS Office

Job description

About the Role

Our client, a dynamic and customer-focused retail chain, is seeking a motivated Retail Store Supervisor to join their team in Vereeniging, Gauteng. This role is critical in ensuring the smooth day-to-day operations of the store, leading a team of sales associates, and maintaining high standards of customer service and sales performance. The ideal candidate will have a passion for retail, strong leadership qualities, and a commitment to creating an exceptional shopping experience for every customer. You will act as a key support to the Store Manager, contributing significantly to the store's overall success and the development of its staff. This is a prime opportunity to advance your retail career in Vereeniging.

Our client is seeking an experienced and dedicated Retail Store Supervisor to join their team in Vereeniging , Gauteng. In this crucial role, you will support the Store Manager in daily operations, focusing on team leadership, customer service excellence, and operational efficiency. You will be instrumental in ensuring the store meets its sales targets, maintains high standards of presentation, and provides an outstanding shopping experience for every customer. The ideal candidate is a proactive individual with strong communication skills and a proven ability to motivate and guide a retail team. This position is essential for fostering a positive work environment and driving success within the Vereeniging branch. We are looking for someone who is passionate about retail and committed to achieving operational excellence.

Key Responsibilities

• Supervise and guide a team of retail sales associates, providing direction and support.
• Assist in managing daily store operations, including opening and closing procedures.
• Ensure that sales targets are met and that customer service standards are consistently high.
• Monitor stock levels, assist with merchandising, and maintain store presentation standards.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Assist with staff training, scheduling, and performance management.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Process sales transactions accurately and efficiently.
• Contribute to a positive and productive team environment.

Requirements

• Previous experience in a retail supervisory or leadership role.
• Strong understanding of retail operations and sales techniques.
• Excellent customer service and interpersonal skills.
• Ability to motivate and lead a team effectively.
• Good organizational and time-management skills.
• Proficiency in POS systems and basic computer literacy.
• Flexibility to work varied shifts, including weekends and public holidays, as required in Vereeniging.
• A positive attitude and a passion for the retail industry.
• Grade 12 (Matric) or equivalent qualification preferred.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for career advancement within the retail group.
• Staff discounts on store merchandise.
• Comprehensive on-the-job training and development programs.
• A supportive and collaborative team culture.