Store Floor Leader: Drive Customer Experience & KPI Results

TFG Limited; Midrand; On-site; ZAR 180,000 - 270,000; Full time

Job summary

JD Sports in Mall of Africa, Gauteng, is seeking a Floor Manager for a 40-hour week. On-site role requiring strong leadership to guide the store team, deliver exceptional customer service, and drive sales performance. You will manage merchandising, visuals, and KPI targets while maintaining an engaging and efficient store environment.

The role demands a Matric certificate and at least 3 years of retail experience with 1 year of leadership. Flexibility to meet business needs is essential.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• Matric certificate required.
• Strong leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet business needs.
• Experience driving KPI-driven sales and visual merchandising standards.

Responsibilities

• Support store management with leadership to drive the team.
• Ensure customer-centric service and operational excellence.
• Motivate and engage staff to achieve targets.
• Allocate time effectively and manage priorities.
• Input and manage merchandise and visual presentation.
• Drive performance through store KPIs (turnover, new accounts, visuals).

Skills

Leadership

Customer focus

Strategic sales planning

Merchandise management

Interpersonal communication

Flexibility

Education

Matric certificate

Job description

JD Sports in Mall of Africa, Gauteng, is seeking a Floor Manager for a 40-hour week. On-site role requiring strong leadership to guide the store team, deliver exceptional customer service, and drive sales performance. You will manage merchandising, visuals, and KPI targets while maintaining an engaging and efficient store environment.

The role demands a Matric certificate and at least 3 years of retail experience with 1 year of leadership. Flexibility to meet business needs is essential.