Retail Customer Service Representative

Placements24; Paarl; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Tips or bonuses

Employee discounts

Comprehensive training

Friendly team culture

Career growth opportunities

Job summary

Placements24 is seeking a friendly Retail Customer Service Representative to join their Paarl team. You will be the primary point of contact for shoppers, assist with product information, process transactions, and help create a welcoming, high‑service environment that reflects the store’s reputation.

In this fast‑paced role you’ll need excellent communication, active listening, and the ability to handle multiple tasks.

Qualifications

• Excellent communication and listening skills.
• Strong interpersonal abilities and a positive attitude.
• Ability to handle multiple tasks in a fast-paced retail environment.
• Proficiency with POS systems and basic computer literacy.

Responsibilities

• Greet customers warmly and assist with shopping needs, providing product information.
• Handle inquiries and resolve complaints professionally.
• Process sales transactions, returns and exchanges using POS.
• Maintain knowledge of promotions, products and store policies.
• Support store cleanliness, organization and visual merchandising.
• Collaborate with colleagues and support store operations.

Skills

Communication

Interpersonal skills

POS systems

Multi-tasking

Tools

POS systems

Job description

About the Role

Our client is looking for a friendly and customer-oriented Retail Customer Service Representative to join their team in Paarl . This role is the primary point of contact for customers, ensuring they have a positive and seamless shopping experience. You will handle customer inquiries, resolve issues, process transactions, and provide product information, embodying the brand's commitment to exceptional service. This is a fantastic opportunity for an individual with strong interpersonal skills and a passion for helping others, working in a bustling retail environment known for its welcoming atmosphere and loyal customer base.

Key Responsibilities

• Greet customers warmly and assist them with their shopping needs, providing product information and recommendations.
• Handle customer inquiries and resolve complaints in a professional and efficient manner.
• Process sales transactions accurately using the Point of Sale (POS) system, including returns and exchanges.
• Maintain knowledge of current promotions, products, and store policies to assist customers effectively.
• Assist with maintaining store cleanliness, organization, and visual merchandising standards.
• Contribute to a positive team environment by collaborating with colleagues and supporting store operations.

Requirements

• Previous experience in a customer service or retail sales role is preferred.
• Excellent communication, listening, and interpersonal skills.
• A positive attitude and a genuine desire to help customers.
• Ability to handle multiple tasks and work effectively in a fast-paced retail environment.
• Proficiency with POS systems and basic computer literacy.
• Strong problem-solving skills and the ability to remain calm under pressure.

Benefits

• Competitive hourly wage with opportunities for tips or bonuses.
• Employee discounts on store merchandise.
• Comprehensive training program on products and customer service excellence.
• A friendly and supportive team culture.
• Opportunities for career growth within the retail sector.