Retail Customer Experience Specialist

Placements24; Stellenbosch; On-site; ZAR 210,000 - 290,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Professional development

Collaborative culture

Employee discounts

Job summary

Placements24 is seeking a dedicated Retail Customer Experience Specialist in Stellenbosch to ensure every customer interaction is positive and aligned with the brand's commitment to excellence. You will handle inquiries, resolve issues, and actively seek feedback to improve the shopping journey.

Join a company that prioritizes customer satisfaction, offers a rewarding career path, and supports professional development in Stellenbosch and surrounding areas.

Qualifications

• Proven experience in customer service, preferably within a retail setting.
• Excellent communication, listening, and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving capabilities and a customer-centric approach.
• Familiarity with retail POS systems.
• A passion for creating positive customer experiences in Stellenbosch.

Responsibilities

• Greet and assist customers, providing knowledgeable information about products and services.
• Resolve customer complaints and issues promptly and professionally, ensuring customer retention.
• Process sales transactions accurately and efficiently.
• Maintain a high level of product knowledge to offer personalized recommendations.
• Contribute to maintaining store visual standards and organization.
• Gather customer feedback and relay insights to management for service improvement.

Skills

Customer service

Communication

Interpersonal skills

Retail experience

Problem solving

Tools

POS systems

Job description

About the Role

Our client is seeking a dedicated Retail Customer Experience Specialist to join their team in Stellenbosch . This role is pivotal in ensuring every customer interaction is positive, memorable, and aligns with the brand's commitment to excellence. You will be at the forefront of customer service, handling inquiries, resolving issues, and actively seeking feedback to improve the overall shopping journey. Join a company that prioritizes customer satisfaction and offers a rewarding career path in the vibrant community of Stellenbosch .

Key Responsibilities

• Greet and assist customers, providing knowledgeable information about products and services.
• Resolve customer complaints and issues promptly and professionally, ensuring customer retention.
• Process sales transactions accurately and efficiently.
• Maintain a high level of product knowledge to offer personalized recommendations.
• Contribute to maintaining store visual standards and organization.
• Gather customer feedback and relay insights to management for service improvement.

Requirements

• Proven experience in customer service, preferably within a retail setting.
• Excellent communication, listening, and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving capabilities and a customer-centric approach.
• Familiarity with retail POS systems.
• A passion for creating positive customer experiences in Stellenbosch .

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive benefits package.
• Opportunities for professional development and advancement.
• Positive and collaborative work atmosphere.
• Employee discounts on a wide range of products.