Retail Sales Lead

Placements24; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Employee discounts

Career advancement

Supportive team

Job summary

Placements24 in Port Elizabeth is seeking a motivated Retail Sales Lead to guide a busy sales floor and mentor junior staff. You will support store operations, drive sales strategies, and ensure outstanding customer experiences.

Ideal candidates bring retail leadership experience, strong communication, and a proactive attitude to maintain high store standards and customer satisfaction.

Qualifications

• Experience in retail with proven sales success.
• Strong customer service practices and de-escalation.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Willingness to work weekends/public holidays in Port Elizabeth.

Responsibilities

• Assist Store Manager in daily operations and sales performance.
• Lead and motivate a team of sales associates to meet targets.
• Provide exceptional customer service and resolve inquiries.
• Maintain visual merchandising and store presentation standards.
• Assist with inventory, stock counts, and replenishment.
• Train and coach new staff on product knowledge and sales techniques.

Skills

Retail sales

Customer service

Leadership

Team motivation

Communication

Job description

About the Role

Our client is seeking a motivated and experienced Retail Sales Lead to join their busy store located in Port Elizabeth . This role involves guiding a team of sales associates, driving sales initiatives, and ensuring exceptional customer service delivery. You will be responsible for supporting the Store Manager in daily operations, mentoring junior staff, and fostering a positive sales culture. This is a great opportunity for an individual looking to step into a leadership role within the retail sector in Port Elizabeth .

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations and sales performance.
• Lead and motivate a team of sales associates to achieve individual and store sales targets.
• Provide exceptional customer service, resolving inquiries and complaints effectively.
• Ensure effective visual merchandising and store presentation standards are maintained.
• Assist with inventory management, stock counts, and replenishment.
• Train and coach new sales associates on product knowledge and sales techniques.

Requirements

• Previous experience in a retail environment, with demonstrated sales success and ideally some leadership experience.
• Strong understanding of sales principles and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and motivate others.
• Flexibility to work various shifts, including weekends and public holidays, in Port Elizabeth .
• A proactive and positive attitude towards retail challenges.

Benefits

• Competitive salary and potential for performance bonuses.
• Employee discounts on store merchandise.
• Opportunities for career advancement in retail management.
• A dynamic and supportive team environment.
• Direct impact on store performance in Port Elizabeth .