Retail Branch Manager – Owned & Operated Stores

Company; Pretoria; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Telkom SA is seeking an experienced Branch Manager for Owned & Operated Stores in Pretoria. The role oversees end-to-end store operations, ensuring high customer service, sales performance, and merchandising standards.

You will drive compliance with company policies and maintain a results-driven store environment. The position reports to Management within CSB Retail and requires strong leadership, store analytics, and stakeholder collaboration to achieve targets across sales, stock, and customer

Qualifications

• End-to-end store management experience.
• Strong leadership and customer service focus.
• Ability to drive sales, merchandising standards and policy compliance.

Responsibilities

• Sales & Retail Performance Management: manage store sales ratio with footfall and vendor performance.
• Customer Experience: execute national store customer service plan and address service gaps.
• Stock Management: stock planning, demand forecasting and inventory accuracy.
• Financial Management: ensure compliance with financial policies and manage banking/cash processes.
• Leadership: foster governance, risk management, staff development and performance coaching.

Skills

Store leadership

Retail analytics

Customer service excellence

Merchandising

Stock forecasting

Vendor management

Q-management analytics

Training & development

Education

National Certificate/Grade 12

Tools

SAP

ARIA

Job description

Telkom SA is seeking an experienced Branch Manager for Owned & Operated Stores in Pretoria. The role oversees end-to-end store operations, ensuring high customer service, sales performance, and merchandising standards.

You will drive compliance with company policies and maintain a results-driven store environment. The position reports to Management within CSB Retail and requires strong leadership, store analytics, and stakeholder collaboration to achieve targets across sales, stock, and customer