Branch Manager: Owned & Operated Stores

Company; Pretoria; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Telkom SA is seeking an experienced Branch Manager for Owned & Operated Stores in Pretoria. The role oversees end-to-end store operations, ensuring high customer service, sales performance, and merchandising standards.

You will drive compliance with company policies and maintain a results-driven store environment. The position reports to Management within CSB Retail and requires strong leadership, store analytics, and stakeholder collaboration to achieve targets across sales, stock, and customer

Qualifications

• End-to-end store management experience.
• Strong leadership and customer service focus.
• Ability to drive sales, merchandising standards and policy compliance.

Responsibilities

• Sales & Retail Performance Management: manage store sales ratio with footfall and vendor performance.
• Customer Experience: execute national store customer service plan and address service gaps.
• Stock Management: stock planning, demand forecasting and inventory accuracy.
• Financial Management: ensure compliance with financial policies and manage banking/cash processes.
• Leadership: foster governance, risk management, staff development and performance coaching.

Skills

Store leadership

Retail analytics

Customer service excellence

Merchandising

Stock forecasting

Vendor management

Q-management analytics

Training & development

Education

National Certificate/Grade 12

Tools

SAP

ARIA

Job description

Job title: Branch Manager: Owned & Operated Stores

Job grade: M6

Group/ BU: CSB

Division: CSB Retail

Span of control: 5-10

Reports to: Management

REM Functional Area: Sales

Core Description

End to end Management of the Telkom Retail Store as a stand-alone businessentity through high customer service, sales and merchandisingstandards.Ensure consistent compliance with the execution ofall company Policy & Procedures and maintenance of an environment thatis results-driven.

Job Responsibilities

OUTPUT 1
Sales & Retail Performance Management
SUB-OUTPUTS
Manage store Retail sales ratio with store Footfall
Manage Vendor performance
Manage store Cost and Income ratio
Execute Retail Sales Strategy
Manage and execute Telkom and OEM Marketing campaigns
Manage store Merchandising in line with Retail planogram

Quality Order pool management
RANGE
Sales
Stock
Operational Plan
Financial
Marketing material
Digital
Q-man
OUTPUT 2
Customer Experience
SUB-OUTPUTS
Execute National Store customer service plan
Identify Store service shortfalls and action new initiatives
Manage Q-management analytics
Enable Training in line with store Service Strategy
RANGE
Queue management Reports
Customer surveys
Customer service escalations
Own daily observations

OUTPUT 3
Stock Management
SUB-OUTPUTS
Stock planning and demand forecasting
Give insights to National on store stock trends and demands
Manage stock sell out in line with forecast
Daily, weekly, Monthly stock management and counts in line with the stock management procedures
OEM relationship management
RANGE
SAP/ ARIA
Min/ Max levels
Delivery notes
Reporting
OBF/ Repair process
OUTPUT 4
Financial Management
SUB-OUTPUTS
Compliance to Financial Policies and Procedures
Compliance to Financial Working Instructions
Banking - managing cash

Verifying Banking Reports/ Q782 report
Investigate discrepancies
Cashbooks - updating and filing documentation as required
Zero Rated sales report - investigated
RANGE
Financial Procedures
Banking
Prepare Documentation
Cash in transit process
Banking reports/ Deposit slips
Shortage/ Surplus Report
Key control/ Alarm access
OUTPUT 5
Leadership
SUB-OUTPUTS
Ensure good governance
Quality and risk management
Conduct daily Fraud Prevention checks
Provide input into performance feedback and coaching People capability
Implement conducive environment
Provide input into start up meetings

End to end management and accountability at the Telkom Store
RANGE
Compliances
Quality: VNOCs & RICA, XDS, VISION
Development and staff training
Drive performance culture
Reward and Recognition
Safety, Health and Environment

Core Competencies

FUNCTIONAL KNOWLEDGE
Retail Business Acumen; Store Retail Analytics; Customer Retail trends;Financial Management; Vendor Relationship; Solution driven;Company Policies& Procedures
FUNCTIONAL SKILLS
Vendor management; Communication; Computer application; Coaching;Technology

Certifications

Education

NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate