Branch Manager: Owned & Operated Stores

Telkom; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Telkom is seeking a Branch Manager for Owned & Operated Stores in Gauteng. The role requires leadership of a Telkom Retail Store as a standalone business entity, ensuring high customer service, sales, and merchandising standards.

You will enforce company policies, manage costs and income, and drive a results-driven environment. The successful candidate will oversee stock, financial management, and customer experience initiatives while coordinating national campaigns and store-wide improvements.

Qualifications

• Experience in managing a retail store or network of stores.
• Ability to analyse store performance and customer trends.
• Understanding of financial controls and vendor management.

Responsibilities

• End-to-end management of Telkom Retail Store operations.
• Lead sales, customer service, and merchandising to meet targets.
• Drive vendor performance and marketing campaigns.
• Oversee stock planning and stock counts per procedures.
• Ensure compliance with policies and procedures and risk management.

Skills

Retail management

Store analytics

Customer trends

Financial management

Vendor relationship

Education

National Certificate (Grade 12)

Tools

SAP

ARIA

Job description

Structural Information

Job number: 10004351

Job title: Branch Manager: Owned & Operated Stores

Job grade: M6

Group/ BU: CSB

Division: CSB Retail

Span of control: 5-10

Reports to: Management

REM Functional Area: Sales

Core Description

End to end Management of the Telkom Retail Store as a stand-alone business entity through high customer service, sales and merchandising standards. Ensure consistent compliance with the execution of all company Policy & Procedures and maintenance of an environment that is results-driven.

Job Responsibilities

OUTPUT 1

Sales & Retail Performance Management

SUB-OUTPUTS

Manage store Retail sales ratio with store Footfall

Manage Vendor performance

Manage store Cost and Income ratio

Execute Retail Sales Strategy

Manage and execute Telkom and OEM Marketing campaigns

Manage store Merchandising in line with Retail planogram

Quality Order pool management

RANGE

Sales

Stock

Operational Plan

Financial

Marketing material

Digital

Q-man

OUTPUT 2

Customer Experience

SUB-OUTPUTS

Execute National Store customer service plan

Identify Store service shortfalls and action new initiatives

Manage Q-management analytics

Enable Training in line with store Service Strategy

RANGE

Queue management Reports

Customer surveys

Customer service escalations

Own daily observations

OUTPUT 3

Stock Management

SUB-OUTPUTS

Stock planning and demand forecasting

Give insights to National on store stock trends and demands

Manage stock sell out in line with forecast

Daily, weekly, Monthly stock management and counts in line with the stock management procedures

OEM relationship management

RANGE

SAP/ ARIA

Min/ Max levels

Delivery notes

Reporting

OBF/ Repair process

OUTPUT 4

Financial Management

SUB-OUTPUTS

Compliance to Financial Policies and Procedures

Compliance to Financial Working Instructions

Banking - managing cash

Verifying Banking Reports/ Q782 report

Investigate discrepancies

Cashbooks - updating and filing documentation as required

Zero Rated sales report - investigated

RANGE

Financial Procedures

Banking

Prepare Documentation

Cash in transit process

Banking reports/ Deposit slips

Shortage/ Surplus Report

Key control/ Alarm access

OUTPUT 5

Leadership

SUB-OUTPUTS

Ensure good governance

Quality and risk management

Conduct daily Fraud Prevention checks

Provide input into performance feedback and coaching People capability

Implement conducive environment

Provide input into start up meetings

End to end management and accountability at the Telkom Store

RANGE

Compliances

Quality: VNOCs & RICA, XDS, VISION

Development and staff training

Drive performance culture

Reward and Recognition

Safety, Health and Environment

Core Competencies

FUNCTIONAL KNOWLEDGE

Retail Business Acumen; Store Retail Analytics; Customer Retail trends; Financial Management; Vendor Relationship; Solution driven; Company Policies & Procedures

Functional Skills

Vendor management; Communication; Computer application; Coaching; Technology

Education

NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

Experience

5 Years relevant experience

• Retail management experience.