Retail Banking Branch Manager – Growth & Service

Placements24; Gauteng; On-site; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Professional growth opportunities

Wellness programs

Employee assistance programs

Job summary

Placements24 is seeking a Branch Manager for a busy retail banking branch in Tembisa, Gauteng. You will lead daily operations, drive sales targets, manage a team of banking professionals and ensure exceptional customer service for the local community.

In this role you will foster a positive culture, manage risks and regulatory compliance, develop local marketing strategies, and collaborate with stakeholders to grow branch profitability within Gauteng.

Qualifications

• Experience in retail banking management or supervisory roles.
• Proven ability to drive sales and service excellence in financial services.
• Strong leadership, communication and interpersonal skills.
• Knowledge of South African banking regulations and risk management.

Responsibilities

• Lead branch team, provide guidance and feedback.
• Drive sales of banking products and services and achieve targets.
• Ensure outstanding customer service and resolve complex issues.
• Oversee daily branch operations including cash management and security.
• Develop local marketing strategies to attract customers and retain them.
• Monitor performance metrics and implement corrective actions.
• Conduct staff meetings and training to improve knowledge and skills.
• Manage branch expenses and profitability targets.
• Build relations with local businesses and community stakeholders.
• Ensure compliance with company policies and regulatory requirements.

Skills

Leadership

Sales targets

Customer service

Team management

Tools

Banking software

CRM systems

Job description

Placements24 is seeking a Branch Manager for a busy retail banking branch in Tembisa, Gauteng. You will lead daily operations, drive sales targets, manage a team of banking professionals and ensure exceptional customer service for the local community.

In this role you will foster a positive culture, manage risks and regulatory compliance, develop local marketing strategies, and collaborate with stakeholders to grow branch profitability within Gauteng.