Senior Retail Bank Manager – Lead Branch Growth & Service

Placements24; Gqeberha; On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive base salary with incentive

Health, dental, and vision insurance

Retirement savings plan with company

Career advancement opportunities

Leadership training programs

Job summary

Placements24 is seeking an experienced Retail Bank Manager to lead our Port Elizabeth branch, overseeing daily operations, driving sales performance, and delivering exceptional customer service.

You will manage a team of banking professionals, implement strategic initiatives, monitor KPIs, and build strong relationships within the local community to grow market share and customer satisfaction.

This role offers leadership development opportunities and a pathway to advance within the banking group.

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years in retail banking with at least 2 in a supervisory role.
• Proven track record of achieving sales targets.
• Strong knowledge of South African banking regulations.

Responsibilities

• Lead, mentor, and develop branch staff to hit sales and service goals.
• Manage daily branch operations, including cash handling and security.
• Drive sales of bank products to acquire and retain customers.
• Ensure superior customer experience and resolve inquiries promptly.
• Monitor KPIs and implement improvement strategies.
• Build relations within the local community to boost market share.

Skills

Leadership

Team management

Customer focus

Sales targets

Education

Bachelor's degree

Job description

Placements24 is seeking an experienced Retail Bank Manager to lead our Port Elizabeth branch, overseeing daily operations, driving sales performance, and delivering exceptional customer service.

You will manage a team of banking professionals, implement strategic initiatives, monitor KPIs, and build strong relationships within the local community to grow market share and customer satisfaction.

This role offers leadership development opportunities and a pathway to advance within the banking group.